Just because a customer redeems a coupon and comes in for a service does not make them loyal. If the only reason they come in is because they got a great deal for a service, guess what? At some point, an independent repair facility will offer them an even better deal, and that customer will defect. The reality is, they were never loyal in the first place.
Notifying customers when they are due for service is an obvious—yet crucial—part of any dealer’s marketing strategy. Unfortunately, not all notifications get the same results.
Every day, dealers are faced with multiple decisions about various facets of their business. Among them: constantly trying to decide if they should invest in buying leads to conquest more consumers or if they should spend more to retain existing customers.
When you buy something online, checkout can take mere seconds. And chances are good that your credit card was saved from previous transactions, meaning you just have to click the checkout button and your order is submitted. At the grocery store, checkout takes maybe a few minutes—if you have to insert your card and wait for a receipt. So it comes as no surprise that customers expect this level of expediency in all transactions.
As countless studies will attest, the effectiveness of texting, email, social media, and multiple other digital media in attracting customers to your business has consistently increased over the past few years. In fact, given all the proven advantages of digital, some may consider the phone to be almost outdated as a means of communication.
Tesla has been dominating the electric vehicle market, but it’s now positioning itself as a top contender in the premium vehicle sector as well.
Last year, the Director of Parts & Service of a midwestern BMW dealer, was sitting on an excess inventory of 2,400 tires that needed to be sold. He was tasked with finding the most effective way to communicate their availability and drive additional traffic to his store.
After being acquired, Service Manager David Sturgill and Kia of Easton in Columbus, OH welcomed the change but still faced several challenges.