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How to Improve the Sales to Service Handoff

Owner Retention Programs: The Good, the Bad and the Ugly

How to Increase Customer Repurchase Rates

In 2020, Resolve to Change Pay Plans

Customer Trust is Earned in Drops and Lost in Buckets

Beyond the ORP: Creating a Single, Cohesive Marketing Strategy

How to Win Cash Buyers’ Elusive Loyalty

4 Benefits of Omnichannel Marketing

Video Blog: CarMax is Winning by Playing Moneyball

Auto Groups Overlook $230K Per Store in Used-Car Service Opportunities

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