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Knowing Your Customer vs. Looking for the Sale

Affinitiv update: COVID-19

Trade-Ins in 2020

Is Your Delivery Process Sabotaging the Customer Experience?

Using AI to Personalize Sales & Service Marketing

New Trends Require New Marketing Strategy

How to Improve the Sales to Service Handoff

Owner Retention Programs: The Good, the Bad and the Ugly

How to Increase Customer Repurchase Rates

In 2020, Resolve to Change Pay Plans

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