Call Center

We’ll help you make the right call.

Your next customer is calling. We’ve got it.

The experts at our Call Center will make and take calls for your dealership to drive sales and service appointments, customer satisfaction, and, ultimately, profit.

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Drive 2x as many sales appointments as our closest competitors with our Call Center

Professional Agents

All sales and service inbound and outbound calls are covered by our professionally-trained team

Automatic Call Routing

Never miss an important message by routing all calls to the appropriate person or department—automatically

Customizable Campaigns

Add a potent punch to your marketing by customizing your own call campaigns and voice scripts

Inbound and Outbound Calling

Ensure all calls are handled with a team of professionally trained agents Automatically route all calls to the right person or team Market strategically with custom call campaigns and voice scripts Increase the potency of Quote-generated equity offer emails with coinciding equity calls Source generic and/or specific ads from radio, television, print media, and internet leads

In-Depth Reporting

Convert lost opportunities into sales with Unsold Showroom monitoring and Missed Opportunities reporting View calls, appointments, and advisor answer rates and easily filter overview data Monitor product demonstration, test-drive, follow-up, and manager turn-over percentages

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Works Seamlessly With:

Fully integrated CRM solution

Advanced equity mining and real-time quote generation

One-to-one targeted customer communications

Online appraisal and guaranteed upgrade offers

Integrations

Integrations

Take advantage of strategic integrations. Contact us today for a full list.

Onboarding

Onboarding

With a team of professional installers, subject matter experts, and trainers available at your demand, we work directly with your shop to set you up for continued growth.

 

 

Insights

COVID-19 has changed driver behavior—here’s how to bounce back

Supercharging Vehicle Sales During the Recovery Phase

A Shift in Strategy During COVID-19

Testimonials

Here's what our customers have to say...

Just 2 months into the use of this system, our sales force has a really solid grasp on how to use and integrate this tool into their daily routine.  We are seeing some positive improvement in their daily operating habits as we establish our baselines.  We have many areas of improvement still as we discussed yesterday but are extremely happy with the process so far.  Our salespeople have expressed much appreciation for the way you help them work through their issues and teach them to be functional users of the system.  I appreciate your patience and willingness to provide guidance as we all dive deeper into the possibilities afforded by this tool. I look forward to being able to see our year over year improvements as we move forward and I know you will be there as a resource to help us work through the deficiencies.  I sincerely appreciate the time and guidance you have made available during this process and look forward to working with you in the future as we continue to grow.

Daniel Peters

General Sales and Finance Manager

Mack Grubbs Hyundai/Genesis of Hattiesburg

September 28, 2019