Streamline Service Ops, Starting at Check-In
Secure approvals on repairs before service begins with Affinitiv SmartLane.
Greet Customers In-Lane
Identify Pre-Existing Conditions
Upsell in an Instant
Enhance Overall Efficiency
Leverage Strategic Integrations
Make Inefficient Check-Ins a Thing of the Past
See how SmartLane helps ensure a smooth start to service for a better customer experience.
Greet Customers In-Lane
Increase satisfaction by welcoming customers in the lane and providing a “sign-and-go” experience that makes vehicle hand-off simple, seamless, and pleasant.
Identify Pre-Existing Conditions
Perform a quick vehicle walkaround and capture potential repair opportunities via photo and video with annotation.
Upsell in an Instant
Review factory maintenance plans and previously declined repairs to proactively recommend additional services and obtain approval on the spot.
Enhance Overall Efficiency
Easily streamline current processes with technology that adapts to your workflow and enables you to roll appointments right into ROs.
Leverage Strategic Integrations
Save data to the customer’s record with Affinitiv Book, expedite inspections with Affinitiv MPI, and more.
for Customers
Checked in via SmartLane
Expand Your Capabilities with More Data-Driven Solutions
Online Scheduling
Generate more appointments, efficiency, and revenue with an easy online scheduler featuring robust capacity management and customer personalization.
Digital Inspections
Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane.
Direct Customer Communication
Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more.
Streaming Video Recording
Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.
