Schedule Service in 3 Minutes or Less
Make your service bay more profitable with Affinitiv Book.
Streamline Scheduling
Increase Shop Capacity
Lift Productivity
Recommend Specific Services
Personalize the Process
Manage Capacity. Maximize Productivity.
See how Book helps generate more appointments, efficiency, and revenue.
Streamline Scheduling
Provide an easy online scheduler that’s accessible 24/7 and proven to take 3 minutes or less.
Increase Shop Capacity
See an average of 97% service capacity utilization with capacity management options for teams, advisors, transportation types, skill groups, and opcodes.
Lift Productivity
Increase shop throughput by defining the intervals needed to complete each type of service.
Recommend Specific Services
Help customers schedule what they need with vehicle-specific OEM, mileage-based, and dealer service recommendations.
Personalize the Process
Display vehicle service history, maintenance reminders, and dynamic offers through a unique customer portal.
Customer Pay Revenue
Annually, through improved customer experience, leading to retention
Hours Saved Annually
online scheduling
Improvement
competitive schedulers
Seamless Add-Ons to Book
Online Payments and Cashiering
Expedite the service checkout process and enable customers to pay prior to vehicle pickup with secure and interactive online billing via email or SMS.
Smart, Incentivized Scheduling
Minimize unfilled capacity and capture lost revenue with AI-driven offers that give service customers added incentives to book during specific times.
Integrated Recalls
Boost recall completion rates, drive ROs, and increase customer satisfaction with instant access to the latest vehicle recall data right in the app.
Real-Time Service Status Updates
Keep customers fully informed, prioritize transparency, and increase CSI with automated email and/or text updates at each step of the service process.
Vehicle Pickup and Delivery
Provide easy, touchless service with internal ride scheduling and management that lets customers follow their vehicle’s location and time of return.
Expand Your Capabilities with More Data-Driven Solutions
Digital Inspections
Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane.
Mobile Lane Reception
Identify additional repairs and provide a “sign-and-go” experience for customers with quick vehicle check-ins from your phone, tablet, or desktop.
Direct Customer Communication
Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more.
Streaming Video Recording
Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.
