Appointment Capacity Management

Skill-based capacity booking. Standard.

Schedule an appointment in 3 minutes or less with Book. Proven to provide more control and customization than typical DMS functionality, Book initiates, manages, and reports on all aspects of scheduling to simplify service and shop capacity management. That way you can optimize advisor time and technician availability for greater throughput—and a better customer experience.

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Get 40% higher online conversion rate than the leading competitors with Book

Increased Shop Capacity

See up to 97% service capacity utilization by managing appointments across teams, advisors, transportation types, skill groups, and opcodes

Customer-Centric Recommendations

Provide customers OEM, mileage-based, and service recommendations, plus easy access to special offers

Streamlined Scheduling

Free up advisor time while empowering customers to book service appointments online in 3 minutes or less—resulting in a 70%+ online completion rate

Capacity Management

Explore robust capacity planning with the ability to effectively manage shop capacity by teams, skill groups, opcodes, and more for full control of all available appointment-booking opportunities Maximize shop productivity by defining the intervals needed for each type of service Plan the day, week, and even month with an overview of all upcoming appointments and comprehensive advisor scheduling Prevent overbooking with built-in capacity controls for all Book users in real time

Shop Loading and Skill Group Optimization

View shop efficiency with detailed reporting Save 270 labor hours per year by automatically routing appointments and matching jobs to the right technician teams Load jobs by high-demand specialties: recalls, express service, and diagnostics See the week’s availability for certain repairs to ensure accurate promise times and increased shop throughput

Online Customer Appointment Scheduling (OCAS)

Provide an easy online scheduler that’s accessible 24/7 and proven to take 3 minutes or less Leverage first and next appointment setting features for a seamless customer experience Give customers access to vehicle service history, maintenance reminders, and more through a personalized portal to drive a 50% higher retention rate from online appointment customers versus those with no appointment Help customers schedule what they need with OEM and dealer service recommendations

Add-On Products:

Two-Way Communication

Messaging allows you to contact customers about approvals, service completion, and more via SMS text message and email. Plus, internal employee chat helps improve in-house communications for all departments.

Online Payment

Allow customers to pay online—before they return to the dealership—with BillPay. Your service lane will be faster, more efficient, and more pleasant for customers. So they can just pick up the keys and go.

Integrated Recalls

Give your service advisors the most updated info with Open Recalls. Armed with the latest recall data, your service advisors can drive ROs and protect customers—keeping the roads safer and customers happier.

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Works Seamlessly With:

Mobile check-in and service lane management

OEM-customizable mobile inspections



Take advantage of exclusive third-party support and integrations through RedCap Valet and more. Contact us today for a full list.



With a team of professional installers, subject matter experts, and trainers available at your demand, we work directly with your shop to set you up for continued growth.




Here's what our customers have to say...

It’s easy for service advisors and other personnel to go in to the schedule and identify what’s coming.