Skill-based capacity booking. Standard.
Schedule an appointment in 3 minutes or less with Book. Proven to provide more control and customization than typical DMS functionality, Book initiates, manages, and reports on all aspects of scheduling to simplify service and shop capacity management. That way you can optimize advisor time and technician availability for greater throughput—and a better customer experience.
Get 40% higher online conversion rate than the leading competitors with Book
Increased Shop Capacity
Explore robust capacity planning with the ability to effectively manage shop capacity by teams, skill groups, opcodes, and more for full control of all available appointment-booking opportunities Maximize shop productivity by defining the intervals needed for each type of service Plan the day, week, and even month with an overview of all upcoming appointments and comprehensive advisor scheduling Prevent overbooking with built-in capacity controls for all Book users in real time
Shop Loading and Skill Group Optimization
View shop efficiency with detailed reporting Save 270 labor hours per year by automatically routing appointments and matching jobs to the right technician teams Load jobs by high-demand specialties: recalls, express service, and diagnostics See the week’s availability for certain repairs to ensure accurate promise times and increased shop throughput
Online Customer Appointment Scheduling (OCAS)
Provide an easy online scheduler that’s accessible 24/7 and proven to take 3 minutes or less Leverage first and next appointment setting features for a seamless customer experience Give customers access to vehicle service history, maintenance reminders, and more through a personalized portal to drive a 50% higher retention rate from online appointment customers versus those with no appointment Help customers schedule what they need with OEM and dealer service recommendations
Messaging allows you to contact customers about approvals, service completion, and more via SMS text message and email. Plus, internal employee chat helps improve in-house communications for all departments.
Allow customers to pay online—before they return to the dealership—with BillPay. Your service lane will be faster, more efficient, and more pleasant for customers. So they can just pick up the keys and go.
Give your service advisors the most updated info with Open Recalls. Armed with the latest recall data, your service advisors can drive ROs and protect customers—keeping the roads safer and customers happier.
Works Seamlessly With:
Mobile check-in and service lane management
OEM-customizable mobile inspections
Take advantage of exclusive third-party support and integrations through RedCap Valet and more. Contact us today for a full list.
With a team of professional installers, subject matter experts, and trainers available at your demand, we work directly with your shop to set you up for continued growth.
Here's what our customers have to say...
I think it’s a competitive advantage to be with Affinitiv. I think it’s a competitive advantage to have this 360-degree idea of marketing.
Executive Vice President
Crown Automotive Group