OEM-tailored inspections. Accurate recommendations.
Instant vehicle status updates, detailed inspection reports, intuitive dashboards, and both photo and video functionality ensure MPI gets recommendations to the customer while the vehicle is still being serviced. And convenient parts importing ensures your techs don’t have to loiter at the parts counter. Altogether, MPI helps you increase upsells, improve shop efficiency, and grow customer satisfaction.
Digitize your MPI process for more upsells and efficiency
Consistent, Customizable Inspections
Ensure the right recommendations every time with OEM- and dealer-tailored inspection forms Provide customers with detailed, easy-to-understand inspection reports Customize inspection types by selecting from multiple inspection templates Create your own workflows for Express Service, in-depth inspections, and more
Keep your staff informed with real-time RO status updates via the app, SMS, and/or email Get quicker service approvals via in-shop, two-way messaging between customers and staff through integration with Messaging
Comprehensive Inspection Reporting
Provide users with at-a-glance stats for each advisor and technician with MPI Performance Overview Reports Monitor all current MPI statuses at any given time Enable users to filter the main MPI Ledger by workflow events
Robust Documentation and Data Access
Capture every repair opportunity with photo and video capability Save all declined repairs to the customer’s record in Essentials, Book, and SmartLane with declined repair integrations Complete near-real-time parts search with imported parts data via MOTOR or through your DMS (for supported DMS types)
Two-way SMS, email, and internal communication
Messaging allows you to contact customers about approvals, service completion, and more via SMS text message and email. Plus, internal employee chat helps improve in-house communications for all departments.
Online service ledger and billing system
Allow customers to pay online—before they return to the dealership—with BillPay. Your service lane will be faster, more efficient, and more pleasant for customers. So they can just pick up the keys and go.
Seamlessly integrated vehicle recall data
Give your service advisors the most updated info with Open Recalls. Armed with the latest recall data, your service advisors can drive ROs and protect customers—keeping the roads safer and customers happier.
Works Seamlessly With:
Comprehensive scheduling and capacity management
Mobile check-in and service lane management
Take advantage of strategic integrations through MOTOR parts and various DMS providers such as Affordable Computer Systems (ACS), CDK Global, Adam Systems, Autosoft®, and more. Contact us today for a full list.
With a team of professional installers, subject matter experts, and trainers available at your demand, we work directly with your shop to set you up for continued growth.
Here's what our customers have to say...
If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.