Key Automotive Dealer Metrics and Insights

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Explore the latest automotive dealership metrics for both sales and fixed ops trends. This interactive dashboard enables you to view a simple yet robust range of data, articles, and information to help you make informed decisions for your dealership.

  • Luxury Sales
  • Non-Luxury Sales
  • Luxury Service
  • Non-Luxury Service
Luxury Sales week ending
Vehicle Sales Share (% of total vehicle sales)
New:
Used:
Extended Warranty Sales (% of vehicles sold with a warranty)
New:
Used:
Non-Luxury Sales week ending
Vehicle Sales Share (% of total vehicle sales)
New:
Used:
Extended Warranty Sales (% of vehicles sold with a warranty)
New:
Used:
Luxury Service week ending
Customer Pay RO Volume (% of total ROs)
Non-Luxury Service week ending
Customer Pay RO Volume (% of total ROs)

Combined - Lux/NonLux

Other Stats and Information

Insights based on Affinitiv consumer and dealer surveys.

EV Intenders
(by age)
First Maintenance Location
(post-purchase defectors)
Number Dealers Visited
(pre-purchase)

Asked and Answered

October 2, 2023

How many dealerships are represented in this data?

We pull data from over 3,000 franchise dealerships across a wide range of OEMs and markets around the country.

October 15, 2023

Are these metrics for only the United States? Or are other countries shown also?

The metrics shown represent dealerships we work with in the United States only.

October 28, 2023

How often are these data points published?

While we are collecting this data throughout the day, we publish these findings on a weekly basis in order to uncover any trends that emerge in each category.

November 2, 2023

Who can I contact at Affinitiv to get more information?

For all inquiries regarding this data, please contact us through [email protected]

Knowledge

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Subscription-Based Revenue Streams to Surge EV Profitability

In your automotive dealership, the customer lifecycle likely involves well established patterns—for internal combustion engine (ICE) vehicle buyers, that is. For electric vehicle (EV) buyers, you might be wondering how to fill the gaps in maintenance needs and continue the customer relationship after the EV sale. In our recent EV Study, we uncover insights into […]

Why Data Aggregation is a Dealership Growth Goldmine

Staying ahead in the competitive automotive market requires detailed understanding of your customers and the industry—and the data you already have is the key to your success. But if your data is hidden within numerous software systems and other sources, you could be missing critical performance metrics. Data aggregation can help your dealership by collecting […]

Why Customers Postpone Vehicle Maintenance—and How to Retain Them

According to our internal data, today’s customers are waiting an average of 270 days between vehicle maintenance visits. Whether it’s due to fluctuating driving routines, having a limited budget, or misunderstanding the necessity of routine care, knowing the reasons behind the procrastination can help you develop smart tactics to capture more service business. Uncover the […]