Author Archives: Callie Lindsley

Mind the Service Experience Gap

Mind the Service Experience Gap White Paper Today’s consumers demand a higher level of personalized service, due to experiences with retail leaders such as Amazon, Nordstrom, and Apple®. To learn how to deliver a modern, customer-focused experience, drive repeat business, and avoid abandonment to competitors, explore our latest white paper. You’ll discover: How the modern […]

Trade-Ins in 2020

We all know what a critical role pre-owned sales plays in your profitability. Dealers all agree that we collectively need to do a better job of pre-owned sourcing in order to thrive in the most competitive automotive environment we have ever seen. Everyone “agrees”, yet it is apparent when I’m with dealers in quarterly reviews, […]