July 9, 2026 | Chicago, IL – Affinitiv, a leading provider of intelligence-driven software and lifecycle marketing solutions for automotive retail, today announced CapSure by Affinitiv, a new integration with Meta AI glasses designed to make service video inspections faster, easier, and more customer-friendly.
As one of the first software companies selected by Meta for this integration, Affinitiv is pairing CapSure with its Multi-Point Inspection and Tech Video solutions. This allows service technicians to record inspection videos from their own point of view using Meta AI glasses. Instead of holding a phone or tablet while inspecting a vehicle, technicians can keep both hands free while capturing clear, guided video of recommended repairs, worn components, safety concerns, and maintenance needs.
For service advisors, CapSure creates a stronger bridge between the technician’s findings and the customer conversation. Advisors can share technician-recorded videos with customers to help explain recommended work, provide visual proof, and remove the guesswork that often slows approval decisions. For the service lane, advisors with CapSure can perform vehicle walkarounds while recording video of pre-existing conditions and needed repairs. The result is a more transparent service experience that can help dealerships improve customer confidence, increase repair order approvals, and create a smoother path from inspection to authorization.
“CapSure represents the next step in making the service experience more transparent, more efficient, and more customer-focused,” said Sharon Kitzman, CEO of Affinitiv. “By pairing hands-free video capture with our inspection workflow, we are helping technicians document issues more clearly and giving advisors a better way to explain recommended service. This is exactly where automotive retail is headed, using smarter technology to create better conversations between dealerships and their customers.”
CapSure builds on Affinitiv’s commitment to helping dealerships modernize fixed operations through data, automation, and customer-focused technology.
For more information about Affinitiv and its comprehensive suite of solutions, visit Affinitiv.com.
About Affinitiv
Affinitiv is the leading provider of intelligence-driven software and lifecycle marketing solutions designed to elevate the customer experience in automotive retail. Backed by more than 20 years of expertise, we partner with all major OEMs and support over 5,500 dealerships nationwide. Our customer data intelligence is the engine behind a next-generation suite of solutions that enable dealers and OEMs to connect with customers through timely, personalized, and predictive experiences. By uniting data, technology, and marketing intelligence, Affinitiv helps industry leaders identify new opportunities, streamline operations, and build profitable, lifelong customer relationships. For more information, visit Affinitiv.com.
