Keep Staff Connected with Customers
Speed up communication and save your team’s time with Affinitiv Messaging.
Contact Customers Directly
Amplify Your Messaging Strategy
Monitor and Track Usage
Fast-Track Inspections and Check-Ins
Making Effective Communication a Breeze
See how Messaging helps boost efficiency and increase satisfaction.
Contact Customers Directly
Stay in touch with customers about approvals, service completion, and more via SMS text message and email. Easily add new mobile numbers for those not in your DMS.
Amplify Your Messaging Strategy
Attach images, videos, PDFs, and audio files, create SMS templates to expedite chats, configure automatic message escalation, and make voice calls with a click.
Monitor and Track Usage
Oversee all users and conversations from an admin view, plus explore reporting on product usage across advisors.
Fast-Track Inspections and Check-Ins
Increase trust and transparency by texting inspection or vehicle walkaround results right to customers via integration with Affinitiv MPI or SmartLane.
Expand Your Capabilities with More Data-Driven Solutions
Online Scheduling
Generate more appointments, efficiency, and revenue with an easy online scheduler featuring robust capacity management and customer personalization.
Digital Inspections
Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane.
Mobile Lane Reception
Identify additional repairs and provide a “sign-and-go” experience for customers with quick vehicle check-ins from your phone, tablet, or desktop.
Streaming Video Recording
Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.
