Messaging

Keep Staff Connected with Customers

Speed up communication and save your team’s time with Affinitiv Messaging.

Contact Customers Directly

Amplify Your Messaging Strategy

Monitor and Track Usage

Fast-Track Inspections and Check-Ins

Making Effective Communication a Breeze

See how Messaging helps boost efficiency and increase satisfaction. 

Contact Customers Directly 

Stay in touch with customers about approvals, service completion, and more via SMS text message and email. Easily add new mobile numbers for those not in your DMS. 

Amplify Your Messaging Strategy

Attach images, videos, PDFs, and audio files, create SMS templates to expedite chats, configure automatic message escalation, and make voice calls with a click. 

Monitor and Track Usage

Oversee all users and conversations from an admin view, plus explore reporting on product usage across advisors.  

Fast-Track Inspections and Check-Ins

Increase trust and transparency by texting inspection or vehicle walkaround results right to customers via integration with Affinitiv MPI or SmartLane.

Expand Your Capabilities with More Data-Driven Solutions

Affinitiv Book Software on Tablets
Book

Online Scheduling

Generate more appointments, efficiency, and revenue with an easy online scheduler featuring robust capacity management and customer personalization. 

MPI
MPI

Digital Inspections

Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane. 

SmartLane
SmartLane

Mobile Lane Reception

Identify additional repairs and provide a “sign-and-go” experience for customers with quick vehicle check-ins from your phone, tablet, or desktop. 

Tech Video
Tech Video

Streaming Video Recording

Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results. 

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