Affinitiv Call Center | Customer Engagement

Put Our Professional Agents to Work for You

Drive customer satisfaction and streamline operations with Affinitiv Call Center.

Route Calls Automatically

Create Your Own Campaigns

Explore In-Depth Reporting

Your Trusted Partner in Customer Care

See how Call Center acts as an extension of your team to help you meet your goals.

Route Calls Automatically

Make sure important messages are never missed by automatically routing all calls to the appropriate person or department.

Create Your Own Campaigns

Add more punch to your marketing strategy by customizing call campaigns and voice scripts to align with your other communications, offers, or initiatives.

Explore In-Depth Reporting

Monitor product demonstrations, test-drives, follow-ups, and turn-over percentages, as well as calls, appointments, advisor answer rates, and more.

Whether we're a one-dealership location or a large group like Napleton, Affinitiv has always been there to adapt to our business growth and all of our customers' needs.

We use pretty much every product that Affinitiv has available only because we trust them so much. So, I want to thank them for supporting us so we're able to grow our business.

I think it's a competitive advantage to be with Affinitiv and to have this 360-degree idea of marketing.

Affinitiv has been with us for a very long time. They know our company. They know our core values. They understand our needs.

Upon switching online schedulers, we realized our shop capacity was not being fully utilized. After working with the team to customize our settings, we went from 20 appointments a day to handling 40 comfortably—a 100% increase in service business.

It’s easy for service advisors and other personnel to go into the schedule and identify what’s coming.

It’s easily adaptable—easy to work for our operators. My guys constantly look at it.

If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.

Expand Your Capabilities with More Data-Driven Solutions

Automated Lifecycle Marketing

Reinforce your brand and retain customers with data-driven lifecycle marketing communications spanning email, mail, SMS, voice, and social media.

Print Mail Marketing

Lift response rates and grow engagement with award-winning print communications designed to take your multi-channel marketing strategy further.

Personalized News & Follow-Up

Strengthen relationships and inspire action with a monthly enewsletter featuring articles, offers, and updates personalized to each customer.

Put Our Professional Agents to Work for You

Drive customer satisfaction and streamline operations with Affinitiv Call Center.

Your Trusted Partner in Customer Care

Expand Your Capabilities with More Data-Driven Solutions

I’m Interested! Let’s Talk Specifics.

Sales Conversion Suite

Service Lane Experience Suite

Retention Marketing Suite

Management Platform

Other Links

Put Our Professional Agents to Work for You

Drive customer satisfaction and streamline operations with Affinitiv Call Center.

Your Trusted Partner in Customer Care

Expand Your Capabilities with More Data-Driven Solutions

I’m Interested! Let’s Talk Specifics.

Sales Conversion Suite

Service Lane Experience Suite

Retention Marketing Suite

Management Platform

Other Links

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