Kristina Saint Germain

New Deal Share

New Front-End Gross

Click for more trends

New Back-End Gross

Used Front-End Gross

Used Back-End Gross

Customer Pay $ Per RO

Warranty Pay $ Per RO

Appointment Lead Time

New Deal Share

New Front-End Gross

Click for more trends

New Back-End Gross

Used Front-End Gross

Used Back-End Gross

Customer Pay $ Per RO

Warranty Pay $ Per RO

Appointment Lead Time

Posting Week	Week Ending Date	Sales	New Deal % (snl)	Change (New Deal %) (snl)	Avg. Front Gross (New) (snl)	Change (New Front Gross) (snl)	Avg. Back Gross (New) (snl)	Change (New Back Gross) (snl)	New Warranty % (snl)	Change (New Warranty %) (snl)	Used Deal % (snl)	Change (Used Deal %) (snl)	Avg. Front Gross (Used) (snl)	Change (Used Front Gross) (snl)	Avg. Back Gross (Used) (snl)	Change (Used Back Gross) (snl)	Used Warranty % (snl)	Change (Used Warranty %) (snl)	Service	Customer Pay RO % sernl	Change (CP$ RO %) sernl	Avg. CP$ per RO sernl	Change (Avg. CP$) sernl	Avg. WP$ per RO sernl	Change (Avg. WP$) sernl	Avg. Labor Hours sernl	Change (Avg. Labor Hours) sernl	Appt Lead Time sernl	Change (Appt Lead Time) sernl
	11/23/2025		55	3.1	292	14.1	2,117	-3.4	51	2.0	44	-3.7	970	2.1	1,980	5.4	55	5.4		70	1.6	226	2.3	219	2.5	1.0	1.5	6.3	1.3

Resources and Insights

Why a Mobile-First Website Strategy Drives More Leads for Your Dealership

Your Service Center’s 6-Step Data Privacy Checklist

How to Make Your SRPs Rank (and Sell) Better

Drive Efficiency Forward: The Power of a Fully Digital Service Experience

The Hidden Formula Behind Reliable Email Reach

The Art of Turning Clicks into Immediate Service Appointments

From Stars to Sales: Turning Customer Reviews into Real Leads

The Digital Dealership: 10 Must-Haves for a High-Engagement Website

Better Insights, Better Results: The Power of A/B Testing (Part 3: Print)

I’m Interested! Let’s Talk Specifics.

Sales Conversion Suite

Service Lane Experience Suite

Retention  Marketing Suite

Management Platform

Other Links