Affinitiv SmartLane | Vehicle Service Write-Up And Check-In

Streamline Service Ops, Starting at Check-In

Secure approvals on repairs before service begins with Affinitiv SmartLane.

Greet Customers In-Lane

Identify Pre-Existing Conditions

Upsell in an Instant

Enhance Overall Efficiency

Leverage Strategic Integrations

Make Inefficient Check-Ins a Thing of the Past

See how SmartLane helps ensure a smooth start to service for a better customer experience.

Greet Customers In-Lane

Increase satisfaction by welcoming customers in the lane and providing a “sign-and-go” experience that makes vehicle hand-off simple, seamless, and pleasant.

Identify Pre-Existing Conditions

Perform a quick vehicle walkaround and capture potential repair opportunities via photo and video with annotation.

Upsell in an Instant

Review factory maintenance plans and previously declined repairs to proactively recommend additional services and obtain approval on the spot.

Enhance Overall Efficiency

Easily streamline current processes with technology that adapts to your workflow and enables you to roll appointments right into ROs.

Leverage Strategic Integrations

Save data to the customer’s record with Affinitiv Book, expedite inspections with Affinitiv MPI, and more.

3 x ROI

for Customers

Checked in via SmartLane

Whether we're a one-dealership location or a large group like Napleton, Affinitiv has always been there to adapt to our business growth and all of our customers' needs.

We use pretty much every product that Affinitiv has available only because we trust them so much. So, I want to thank them for supporting us so we're able to grow our business.

I think it's a competitive advantage to be with Affinitiv and to have this 360-degree idea of marketing.

Affinitiv has been with us for a very long time. They know our company. They know our core values. They understand our needs.

Upon switching online schedulers, we realized our shop capacity was not being fully utilized. After working with the team to customize our settings, we went from 20 appointments a day to handling 40 comfortably—a 100% increase in service business.

It’s easy for service advisors and other personnel to go into the schedule and identify what’s coming.

It’s easily adaptable—easy to work for our operators. My guys constantly look at it.

If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.

Expand Your Capabilities with More Data-Driven Solutions

Online Scheduling

Generate more appointments, efficiency, and revenue with an easy online scheduler featuring robust capacity management and customer personalization.

Digital Inspections

Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane.

Direct Customer Communication

Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more.

Streaming Video Recording

Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.