Book

Schedule Service in 3 Minutes or Less

Make your service bay more profitable with Affinitiv Book.

Streamline Scheduling

Increase Shop Capacity

Lift Productivity

Recommend Specific Services

Personalize the Process

Manage Capacity. Maximize Productivity.

See how Book helps generate more appointments, efficiency, and revenue.

Streamline Scheduling

Provide an easy online scheduler that’s accessible 24/7 and proven to take 3 minutes or less.

Increase Shop Capacity

See an average of 97% service capacity utilization with capacity management options for teams, advisors, transportation types, skill groups, and opcodes.

Lift Productivity

Increase shop throughput by defining the intervals needed to complete each type of service.

Recommend Specific Services

Help customers schedule what they need with vehicle-specific OEM, mileage-based, and dealer service recommendations.

Personalize the Process

Display vehicle service history, maintenance reminders, and dynamic offers through a unique customer portal.

+$ 0

Customer Pay Revenue

Annually, through improved customer experience, leading to retention

+ 0

Hours Saved Annually

Through improved
online scheduling
0 %

Improvement

In online appointment setting vs.
competitive schedulers

Seamless Add-Ons to Book

Bill Pay
BillPay

Online Payments and Cashiering

Expedite the service checkout process and enable customers to pay prior to vehicle pickup with secure and interactive online billing via email or SMS.

CapacityIQ

Smart, Incentivized Scheduling

Minimize unfilled capacity and capture lost revenue with AI-driven offers that give service customers added incentives to book during specific times. 

Open Recalls
Open Recalls

Integrated Recalls

Boost recall completion rates, drive ROs, and increase customer satisfaction with instant access to the latest vehicle recall data right in the app.

RO Tracker

Real-Time Service Status Updates

Keep customers fully informed, prioritize transparency, and increase CSI with automated email and/or text updates at each step of the service process. 

Transport
Transport

Vehicle Pickup and Delivery

Provide easy, touchless service with internal ride scheduling and management that lets customers follow their vehicle’s location and time of return.

Expand Your Capabilities with More Data-Driven Solutions

MPI
MPI

Digital Inspections

Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane. 

SmartLane
SmartLane

Mobile Lane Reception

Identify additional repairs and provide a “sign-and-go” experience for customers with quick vehicle check-ins from your phone, tablet, or desktop. 

Messaging
Messaging

Direct Customer Communication

Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more. 

Tech Video
Tech Video

Streaming Video Recording

Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results. 

I’m Interested! Let’s Talk Specifics.

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Tell us how we can be of service.

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