A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
Just 2 months into the use of this system, our sales force has a really solid grasp on how to use and integrate this tool into their daily routine. We are seeing some positive improvement in their daily operating habits as we establish our baselines. We have many areas of improvement still as we discussed yesterday but are extremely happy with the process so far. Our salespeople have expressed much appreciation for the way you help them work through their issues and teach them to be functional users of the system. I appreciate your patience and willingness to provide guidance as we all dive deeper into the possibilities afforded by this tool. I look forward to being able to see our year over year improvements as we move forward and I know you will be there as a resource to help us work through the deficiencies. I sincerely appreciate the time and guidance you have made available during this process and look forward to working with you in the future as we continue to grow.
General Sales and Finance Manager
Mack Grubbs Hyundai/Genesis of Hattiesburg
September 28, 2019
| May 24, 2022