Long Appointment Lead Time Contributes to Slowing Service Growth
All | September 28, 2021
Author: Doug Van Sach, Chief Strategy Officer
A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
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Navigate the automotive market through key and developing trends
While the average RO value increased by $7 in September compared to August, growing appointment lead times deter customers as fixed ops capacity fails to keep pace with service recovery. Our September 2021 Automotive Industry Trends Guide provides the full outlook.
Some key highlights from this edition include:
- Consumer confidence drops while long-term concern rises
- Sales are declining as inventory issues worsen
- Service business continues to lag despite increased vehicle usage
- Service appointment volume is slowing due to long lead times
Outsmart the competition with data that drives informed decisions. Complete the form below to download this edition of Affinitiv Automotive Industry Trends Guide today.