Long Appointment Lead Time Contributes to Slowing Service Growth

All | September 28, 2021

Author: Doug Van Sach, Chief Strategy Officer

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Navigate the automotive market through key and developing trends

While the average RO value increased by $7 in September compared to August, growing appointment lead times deter customers as fixed ops capacity fails to keep pace with service recovery. Our September 2021 Automotive Industry Trends Guide provides the full outlook.

Some key highlights from this edition include:

  • Consumer confidence drops while long-term concern rises
  • Sales are declining as inventory issues worsen
  • Service business continues to lag despite increased vehicle usage
  • Service appointment volume is slowing due to long lead times

Outsmart the competition with data that drives informed decisions. Complete the form below to download this edition of Affinitiv Automotive Industry Trends Guide today. 

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