New: send pictures with DirectText.
Customer Only | November 27, 2017
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A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
Communicate in the way your customers prefer more efficiently than ever with the ability to include attachments when texting customers from a phone number of your choice. These new features are now available to DirectText dealers as we migrate to our new third-party vendor. Our team will be contacting you to get you set up with our new vendor so you can increase profitability and provide a better customer experience. Read on to learn more about these exciting enhancements.
Leverage high open rates and response times using the fastest and most efficient way to reach your customers: text messaging. With this dynamic asset to your dealership, your team can now spend less time tethered to their desks and more time building trust with the customer. Provide service updates, receive quick approvals for recommended repairs with photos to validate, and promptly respond to customer concerns, all from the team member’s smartphone.
Send as many as 10 images and 1,600 characters in the same message, as long as the entire message is under 5MB. Supported formats include:
- GIF
- JPEG
- PNG
- BMP
Text messages sent to your customers will now come from a phone number of your choosing. You will be able to select from a vendor-provided list of available numbers – keep it local with the option to choose your dealership’s area code.
Maintain Clear Communication
Eliminate lost time spent playing phone tag with customers and empower your team with a clear line of communication. Whether they’re logged into their computer or using Mobile XRM on their phone, your team will be able to improve productivity and the customer experience as the customer’s replies are routed directly to the team member assigned to them. All text messages between the customer and your staff are automatically saved to the customer’s record in XRM for maintaining consistency and easy review later.
For more information on how to take advantage of these new features, please reach out to your Performance Manager.