A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
AutoLoop MPI, our all-new multi-point inspection tool, is making a big impact on the numbers of two very different shops that recently implemented it.
A small Honda dealership in North Carolina saw an incredible $14,722 investment gain after only 53 days. With AutoLoop MPI, their 11 service techs and 5 advisors are able to take care of their customers quicker and more efficiently than before. As a result, they’re already seeing an 18.5% lift in approved upsell recommendations. All this success in such a short time translates to an incredible 1,645% ROI. And they’re just getting started!
Success with AutoLoop MPI is translating well to the luxury side of the business, too. After slightly less than a month, a large Mercedes-Benz dealership in Texas is experiencing a phenomenal 4,836% ROI, with the new tool driving an added $78,734 in upsold revenue. With over 95 users in their shop, they’re using AutoLoop MPI’s robust reporting capabilities to keep track of the most commonly recommended, sold, and declined services by advisors and technicians—allowing their large shop to run more smoothly than ever before.
You could add the dynamic, user-friendly features of AutoLoop MPI to your arsenal of tools today. To start performing more inspections, sending photos, recommending service, and more with AutoLoop MPI, please reach out to your Performance Manager.
Customer Only | January 10, 2019