Just 2 months into the use of this system, our sales force has a really solid grasp on how to use and integrate this tool into their daily routine. We are seeing some positive improvement in their daily operating habits as we establish our baselines. We have many areas of improvement still as we discussed […]
Upon switching to our online scheduling solution, we realized their shop capacity was not being fully utilized. After working with our dedicated team to customize their settings, we went from taking 20 appointments a day to handling 40 comfortably—a 100% increase in service business.
It’s easy for service advisors and other personnel to go in to the schedule and identify what’s coming.
It’s easily adaptable – easy to work for our operators. My guys constantly look at it.
If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.
Switching to Book™ helps avoid scheduling “bottlenecks”.