A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
While competing for a dealership’s business often provides them with the best services at the best prices, working with a single solutions provider is not always in their best interest. Sometimes, collaborating with multiple automotive partners is their most attractive option, equipping them with an optimized toolset to provide fantastic customer journeys.
Russ Beckenstein, President of Affinitiv’s customer relationship tool XRM, recently discussed why automotive partners working together is crucial for dealership success.
You can watch Russ’s entire interview below.
All | November 17, 2023