A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
A Profile on Toyota of Tampa Bay
The Automotive industry was hit hard in March when COVID-19 was reaching its peak in America. With many consumers spending increased amounts of time at home, Toyota of Tampa Bay saw this as a great time to invest in Social Media as they saw more leads and lower cost per acquisition compared to Display on Google. Affinitiv Digital sought out to reduce their cost per acquisition.
Affinitiv Digital partnered with Google to test Discovery Ads because the product has similar reach to Facebook’s app suite and could use the same creatives which would allow for seamless implementation. Discovery Ads were bundled with the lead form extension beta since the dealership stated that leads were their primary measure of success.
- Customer Match
- Discovery Ads (including tCPA bidding)
- Lead form extensions
- Conversion tracking for Display
Toyota of Tampa Bay saw major uplift in the KPIs they most valued. They immediately saw a 795% increase in Display conversions, 14% decrease in CPA compared to their overall account, and 35% increase in CTR.
+795% increase in Display Conversions
+35% increase in CTR
-14% decrease in Cost per Lead
+149% increase in Clicks
To learn more about these findings, please watch the Affinitiv Digital & Google: Lead Drivers for Automotive Webinar.
Digital Media | May 19, 2022