Affinitiv update: COVID-19

A great customer experience is everything.

Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.

We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.

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Our commitment during COVID-19.

Everyone is processing an influx of information on the coronavirus—and it’s a lot. We want to take a moment to let you know that we are taking COVID-19 seriously, while also doing what we can to help you maintain your business.

Our priority is the health and safety of our teams, customers, and communities. As such, we have taken and will continue to take necessary precautions: our teams have begun working remotely and we have temporarily suspended non-essential travel for our field teams to help ensure their health—and at the same time, prevent disruption to your services with Affinitiv. We are also closely monitoring CDC and other governmental agency guidelines and will adjust our actions as more information is shared.

To help mitigate the impact of this epidemic on your business, your account manager and our entire support team are available to assist you: contact us now and we’ll work with you to optimize your strategy for ongoing success. And if there are any other ways we can help you, please don’t hesitate to reach out. We are prioritizing any support ticket or call that indicates “COVID-19” or “coronavirus.”

We are grateful that you are a part of our community and will be here for you throughout this crisis.


Steve Anderson

Executive Chairman and CEO of Affinitiv

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