A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
Advisors know that every step saved during the service journey can result in multiple benefits for both employees and customers. Ensuring a smoother, more efficient process translates into more efficiency throughout the shop, more time to spend with customers, higher CSI, and a better experience overall. That’s why AutoLoop SmartLane™ enables dealers who are using Dealertrack, Automate, ADAM, and Autosoft to create ROs directly from SmartLane during check-in. Eliminating multiple trips from the service lane to your office desktop, this convenient integration ensures your staff can instantly generate an RO on their tablets without ever leaving the customer’s vehicle.
SmartLane Makes Creating ROs a Snap
The process couldn’t be easier:
- Advisors select the customer for whom the RO is needed and complete the usual check-in procedure.
- Advisors then perform the vehicle walkaround, noting any new damage to the vehicle since the customer’s last visit and attaching photos within SmartLane.
- Advisors select any additional services to be performed.
- And that’s all! Once completed, the “Create an RO” toggle on the Summary page instantly triggers RO completion within the DMS—after which advisors can input an email address to receive a summary of the check-in.
Confirming RO Creation in AutoLoop Book™
Because SmartLane is completely integrated with all other AutoLoop products, any new ROs created are immediately registered in AutoLoop Book. Users can see this data in the appointment ledger along with all services scheduled to be performed and an individual RO number for tracking.
Get started with in-lane ROs today—for questions or assistance using this time-saving integration, please reach out to your Performance Manager.
Customer Only | January 10, 2019