A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
With its newest update, AutoLoop Book™ just made a highly user-friendly system even better. Now, an added feature lets customers who schedule appointments online choose which contact method they want associated with their appointment—rather than leaving it up to advisors to determine or having the same type of contact method for every appointment.
Here’s where they can be reached
The optional online scheduler setting displays the modes of contact that are already included in customer records, such as phone, email, and text. If each of those is a viable choice for a specific customer, they’re all displayed on a designated drop-down menu during the scheduling process. Customers simply click on the communication option they prefer and that type will be used for that appointment only.
Faster for advisors, better for customers
Since your advisors now instantly know the best way to reach a scheduled customer, any appointment questions or issues are more likely to be resolved right away, increasing shop efficiency and productivity. In addition, customers will appreciate the respect for their personal preferences: those who are usually in meetings may answer only to email or text, while those in active environments or on-the-go might prefer a phone call.
The latest Book enhancement makes connecting with your customers and managing their appointments even easier. To learn more about this feature or how to use it, please reach out to your Performance Manager.
Customer Only | January 10, 2019