A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
When prospective customers enter your service lane, AutoLoop Quote™ instantly notifies sales staff with an email or SMS text. Now, those notifications contain a direct link to the customer on the Quote Customer Details page, so it’s even more seamless for sales staff to quickly pull up their information and present them with their quote. No need to log in to the nearest desktop—your sales staff can access the system from their preferred device.
How it works:
- A servicing prospect arrives.
- The appropriate salesperson is notified via text or email.
- The salesperson logs in (if necessary) to see the Quote Customer Details page at a glance: the customer’s current equity position, available quote information, and more.
- The salesperson may create a custom quote, add a Note to the customer record, or (if configured) send the customer right to the CRM.
For more information on the new notification link in AutoLoop Quote, please contact your Performance Manager.
Customer Only | January 10, 2019