AutoLoop Open Recalls™ equips your service staff with the most current information to drive ROs and safeguard customers from outstanding recalls on their vehicle. Open Recalls supports recall data from Recall Masters™, CARFAX®, and OE-direct data for GM, Hyundai, Kia, Subaru, Fiat Chrysler, and Mercedes-Benz. With this many sources available, capturing recall info and addressing the problem is hassle-free.
Powered by multiple data sources and innovative VIN decoding/matching techniques, the new integrations allow AutoLoop Book™ users to instantly access recall data for any selected vehicle and add the recall to their scheduled services. This ensures that your staff always has the most current recall data at a glance. Plus, this ease of access also helps increase CSI. When you can keep your customers informed on open recalls for their vehicle, they’re going to appreciate the attentiveness (and the fact that it’s free).
Being up-to-date on vehicle recall information presents an outstanding upsell opportunity for your dealership, too. Even if a customer only schedules recall service, encourage your advisors to take full advantage of this time with them. Completing a vehicle walkaround and a full multi-point inspection before their recall service will easily identify anything else that might need repairing. Especially since the customer is already there with their vehicle, you’d be surprised to see how much additional service they approve.
If you really want to stay ahead of the game, add the power of AutoLoop Essentials™, our industry-leading marketing platform. With Essentials, you can send open recall notices to your customers and prompt them to book an appointment. That way you don’t have to wait for them to come in to check for open recalls; you can simply pull a list of customers with an open recall on their vehicle, and target them directly. For more information about the new integrations or to add AutoLoop Essentials, contact your Performance Manager.
Customer Only | January 10, 2019