A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
You’ve worked hard to build the value in your current customer base. From the earliest stages of finding prospects to winning their sale—to converting them into ongoing service customers. Add the power of AutoLoop Quote™ and retargeting those customers for their next vehicle upgrade is simpler than ever.
Refining your reach to maximize your revenue
Quote sharpens your marketing approach in multiple ways, starting with a strategic focus on those with the greatest likelihood of purchasing. These “Prime Customers” are continuously displayed on the Dashboard, so you can instantly identify them and concentrate the bulk of your efforts on customers most likely to buy. Then you can easily reach out to them with personalized Quote campaigns.
Go all-out to bring them all in
For all of those personalized campaigns – both automated and on-demand – Quote uses best-in-class creative to engage prospects and keep them engaged. Since most shoppers are only in market for about three months, Quote makes it easy for customers to explore their options. This helps keep your store top of mind while they’re researching, ideally putting you in the top position when they’re ready to buy. Customers can even tailor their quoted offer directly from your campaigns: a quick link within each message sends them to an online microsite where they can modify desired payment amounts and adjust the make, model, and trim from the original quote.
Allow service-only customers the same opportunity
Quote then taps into another 50% of your customer base by generating service-only conquest quotes – without soft credit pulls. Because the software is continuously analyzing your entire DMS, Black Book®, Edmunds™ and AutoLoop internal data, every quote reflects the most accurate values. Even better, Quote includes monthly incentives provided by the OEM and/or strategic market scans to create the most compelling equity offers.
Easy matching, monitoring, and managing
Quote also automatically matches customers with your current inventory through Data-Search Buyer Matching to ensure a smooth, worry-free buying process. And any time you need a quick heads-up on the ongoing activity, the Sales Ledger gives you instant access to all customer/vehicle data. In fact, you can monitor overall progress of your entire store with performance and usage reporting that can be customized for you and your staff.
AutoLoop Quote takes the hard work out of finding sales among your current customers – and helps you capture those sales with strategic, personalized upgrade offers. For additional details on how Quote can impact your store, visit our website or reach out to your Performance Manager.
Customer Only | January 10, 2019