A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
Reaching your sales goals means reaching your customers – and traditional marketing platforms often utilize email ads, radio, and outbound calling to connect with likely prospects.
However, statistics show that these methods are losing their effectiveness. Less than a third of listeners who are tuned in to a radio station actually hear the ads, and live agents who cold-call manage to engage 54% of the people they reach. But that still leaves almost half of your potential prospects untouched.
Voice Valet makes those odds work in your favor. Bypassing customer phones and delivering your personal message straight to their inboxes, Voice Valet drives 80% higher response rates than other marketing efforts.
Making It Personal – and Making It Count
Imagine talking to every customer – not just with facts, but with personalized messages. Express your sincere thanks and appreciation for their business. Or alert them about potential recalls and personally invite them into your store for service. The possibilities are endless, and Voice Valet easily handles them all – without ever placing a call.
Your Message, Your Campaigns, Your Competitive Advantage
Just record a custom message for any campaign, from trade offers to seasonal maintenance to customer appreciation and more. Using comprehensive CRM data matched to your campaigns, Voice Valet drops your customized message directly into the targeted recipient’s mailbox. Because virtually everyone has voicemail, and 95% of people check it regularly, your customers are much more likely to listen to you, establish a connection, and count on you for all their vehicle needs.
As a result, you can experience:
- Complete assurance that a customer is hearing you – not someone else
- Total confidence that your exact messaging is being delivered
- Freedom from traditional calls and reliance on others to make them
- Added revenue for both sales and service
- More sales-to-service and service-to-sales customer conversions
- Better customer loyalty and higher CSI
- And much more
Creating profitable relationships with your customers happens naturally when you’re engaging with them personally. Hang up the phone and reach for Voice Valet instead: simply contact your Performance Manager today to get started.
Customer Only | January 10, 2019