A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
We know that creating meaningful connections with your customers helps drive business. That’s why the AutoLoop Call Center, offering expert management of all of your inbound and outbound calls for sales and service, has now expanded its capability to engage more customers with two new call scripts.
Since every opportunity to speak with someone personally is an opportunity for revenue and growth, Call Center provides custom call campaigns and scripts to accommodate as many scenarios as possible. Both new scripts – Service Appointment Confirmation and Missed Service Appointments – take advantage of scheduled service and give Call Center’s professionally trained, US-based agents the necessary resources to proactively touch base with customers.
Service Appointment Confirmation
Besides confirming the actual service date and time, the Service Appointment Confirmation script also makes sure individuals know the location of your store and have clear directions to follow. That way there’s less chance a customer will miss their appointment. In addition, callers ask if any other concerns need to be addressed while the vehicle is in your service lane – opening the door to additional service work and added revenue.
Missed Service Appointments
The new Missed Service Appointments script similarly engages customers. The intended purpose is to contact them immediately after an appointment falls through. By working with them to determine the most optimal date and time for rescheduling, this strategic call helps re-capture the customer and reclaim business that might otherwise go to a competitor.
Because Call Center is fully integrated with AutoLoop XRM™, both systems seamlessly share data to simplify use, maximize efficiency, and deliver in-depth reporting on your store’s performance. And with these new scripts, Call Center helps drive that performance through strategic customer engagement. To explore all its other benefits for your business, simply contact your Performance Manager today.
Customer Only | January 10, 2019