Timely updates, happy customers.
Customer Only | April 25, 2018
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A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
You’re always looking for new ways to boost shop efficiency and earn your customers’ loyalty, and AutoLoop MPI™ has a new update to help you do both. New status notifications can alert advisors the moment the status of an open inspection RO changes, keeping everyone on the job informed, allowing for quicker job completion and happier customers.
MPI users can set alerts to be received either by email or SMS, so they can conveniently access them right from the shop floor. That way, your service lane can operate even more efficiently while ensuring your staff is always in the know on the status of every customer’s vehicle.
Status updates can be defined by parameters specific to your needs, and you can receive updates for them as well. For example, set a status to Dispatch, In Progress, Service Advisor Review, Repair Authorized, Parts Ordered, Complete, and more with updates to accommodate your shop’s workflow.
To learn more about implementing MPI status notifications, please reach out to your Performance Manager.