Customers expect an outstanding experience at every service visit. And with independent shops on practically every corner, they have more options than ever before. That means if one shop doesn’t deliver the stellar service they’re looking for, they’ll go somewhere else to find it. It almost goes without saying: the shop that delivers the best service every time wins their loyalty. That’s why we designed the AutoLoop Service Suite to be a complete, end-to-end solution for delivering exceptional service from arrival to checkout every time.
With the AutoLoop Service Suite, every aspect of the service experience is optimized for maximum workflow efficiency. And most importantly, it’s built to deliver the kind of solid customer satisfaction that inspires loyalty, drives repeat business, and keeps you top-of-mind when it’s time for them to purchase a new vehicle. Read on for a quick overview of how the AutoLoop Service Suite creates an end-to-end service experience that will keep your customers coming back.
Your advisors’ time is valuable, so AutoLoop Book™ makes it easy and convenient for customers to set appointments online, either on desktop or mobile, 24/7. Customers receive mileage-based service recommendations, see all available timeslots as determined by your staff, and more, making the appointment-setting process a breeze for them and allowing your advisors to focus more time on the service lane.
AutoLoop Book’s shop management tools were designed to help you keep a full service lane without overbooking. Easily manage your shop capacity by teams, advisors, transportation type, skill groups, and opcodes to gain full control of your appointment-booking potential.
Greeting the customer promptly sets the tone for the rest of the service experience. AutoLoop SmartLane™ helps ensure every customer is taken care of quickly. Advisors have easy, wireless access to customer information, allowing for a smooth greeting that sets the stage for the next step of the service process: the walk-around inspection.
With AutoLoop SmartLane, a quick but comprehensive walk-around is performed immediately after the customer is greeted. By performing the walk-around right away, you’ll reduce shop liability and have a chance to note upsell opportunities before your technicians even see it. Seamless integrations with vendors like DealerTire, TreadSpec, TSD Loaner Rental, and more make it easy to suggest the best solutions available. And access to Good/Better/Best pricing and a record of the customer’s previously declined repairs add the personalized touch customers remember.
AutoLoop SmartLane also effortlessly handles the check-in process. Advisors can easily add any additional services identified during walk-around, get the customer’s approval and signature, and complete the check-in by sending the customer an easy-to-understand summary report that lists all scheduled and added services to be performed.
AutoLoop MPI™ tracks the customer’s vehicle through every step of their service appointment, keeping everyone in the lane up-to-date and allowing managers an at-a-glance overview of their shop at any given moment. As vehicles move through the inspection and repair process, users can even opt to receive an instant notification for added efficiency and quicker job completion.
Inspection, Recommendation, Approval, and Repair
AutoLoop MPI offers advanced multi-point inspection capabilities to gain customer trust through transparency—helping you drive more upsells. During the inspection, technicians have the ability to add photos and videos to the report, helping customers see and understand exactly what’s needed. Once the inspection is complete, advisors using AutoLoop MPI can send customers a text or email with the detailed inspection results, including photos and videos.
This allows the customer to easily approve the repair, ask questions, or decline the repair, without having to physically return to the dealership. MPI then tracks and logs every communication on the customer’s record, allowing for increased accountability and quick reference to declined services at the next service appointment.
Easy Communication with Customers and Staff
AutoLoop Messaging™ is an interactive customer communication portal designed to save advisors time. Texts to customers can quickly get jobs approved or answer any questions, while messages sent to fellow staff members streamline communications even further, keeping everyone connected in real time.
AutoLoop BillPay™ gives customers the flexibility they want through easy online payment options. Once their vehicle is ready, customers receive a digital invoice they can pay immediately online, even before picking up their vehicle.
The AutoLoop Service Suite is the easy way for your shop to streamline workflow and keep customers loyal. If you’d like to add services, or have any questions, please reach out to your Performance Manager.
Customer Only | January 10, 2019