Transforming your service department process – and improving the customer experience – just got easier! Validate more repairs, secure faster approvals, and build customer trust with the ability to send videos to customers via email and SMS. With newly available integration with BombBomb, you can create personalized messages for your customers directly from XRM™ and include videos for better communication, better CSI – and higher RO averages too.
Don’t have BombBomb? Here’s the scoop.
Break through the text-based clutter of customers’ inboxes with the attention-grabbing power of video. With BombBomb, you can record and send videos to connect with customers in a more personal way to build trust, drive repair validation and approvals, and, ultimately, net more revenue. BombBomb offers enhanced video analytics to track your success, scheduling for more control over your communications, time-saving, ready-made responses, and more.
Already have BombBomb? Get integrated!
If you already use BombBomb to generate opportunities and improve customer interactions at your store, you can now take advantage of this new integration available through XRM. From your user profile at the top right corner of BombBomb, click on Integrations. At the top right corner of this page, you’ll find your API Key – this will be your key to integrate with XRM.
When you log into XRM, navigate to Employee Vendor Link under the Maintenance menu. From here, you can choose the employees to enable this integration for, the vendor – BombBomb – and the vendor value, which is the API Key from your BombBomb profile. Click Save and you’re set to send videos! Now, when sending a new email or SMS to a customer, there will be a video icon that allows you to include an existing video or record a new one.
Capitalize on integration with BombBomb to document and upsell repair opportunities, ensure your customers receive a better experience, and generate service revenue. For assistance integrating BombBomb with your XRM profile, or for any other questions, please reach out to your Performance Manager.
Customer Only | January 10, 2019