Seamlessly integrated application guides service staff through OEM-tailored inspections.
CLEARWATER, FL – AutoLoop LLC, the leading provider of auto-industry marketing, sales, and service solutions, recently introduced an all-new multi-point inspection (MPI) tool designed to help dealerships earn customer trust and grow repair order revenue through a user-friendly, yet powerful, product.
With AutoLoop MPI™, service staff can complete multi-point inspections more efficiently than when using paper forms or standard industry processes. The tool quickly walks each and every staff member through the inspection and enables them to start it from the vehicle walkaround via AutoLoop SmartLane™. As repair opportunities are identified, each one is automatically marked as ‘checked’ for the technician in the service bay, making completing the inspection much faster overall.
Compatible with both Android™ and Apple® devices, AutoLoop MPI is versatile enough for tablets or desktop computers, meaning service staff can easily access the tool from their preferred device. By equipping staff with a mobile-first, dynamic solution, dealers will drive higher adoption rates and efficiency.
AutoLoop MPI also helps upsell. When an inspection is completed, technicians can capture photos and videos of needed repairs to verify the recommendation. Then, the photos and videos can be sent directly to the customer via SMS or email.
“It’s been proven time and time again that showing visual evidence of worn parts builds dealership credibility and customer trust. This combination of showing visual evidence and presenting it in a way that’s easier than ever before increases service advisors’ ability to sell more recommended work,” explains Matt Rodeghero, Chief Product Officer at AutoLoop.
AutoLoop MPI generates a detailed inspection report containing all recommendations and visual documentation. This report can either be printed out or sent to the customer for electronic approval. From there, the customer can decide which repairs to approve, and which to save for their next service visit.
If the customer declines any repairs, they’ll be saved to their record for future use via AutoLoop SmartLane, AutoLoop Book™, and AutoLoop Essentials™. Then, when that customer returns for service, advisors checking them in can see those previously declined repairs and remind them of their outstanding recommendations, as well as any new ones. By keeping declined services top of mind for service staff and customers, getting approval to complete those services is easier than ever before.
“It’s not uncommon to see dealers using our MPI tool and selling enough additional services in the first two weeks to pay for the product for the next two years,” Rodeghero says. “We’re excited to see just how much success this user-friendly solution can generate for dealers long-term.”
AutoLoop MPI is designed for dealerships using AutoLoop Book, the customer scheduling and service-lane management suite. It also integrates with AutoLoop SmartLane, the mobile check-in and service lane management tool, with no additional DMS integration fees.
For an exclusive live demo of the all-new AutoLoop MPI tool, visit Booth 5038C at the NADA Convention & Expo, happening March 23-25 in Las Vegas, NV. Those not attending the show can make an appointment online or call 877-850-2010.
For more information, visit AutoLoop.com.
Since 2005, AutoLoop has helped automotive dealerships nationwide increase sales, improve client retention, and achieve overall higher customer satisfaction ratings throughout the Sell, Service, Repeat cycle. With the AutoLoop Customer Engagement Suite—an all-encompassing platform that includes everything from CRM and automated messaging to equity mining, service scheduling, and more—AutoLoop is the industry’s first and only single-vendor, end-to-end marketing and engagement solution. An Inc. 500 company with nearly 50 million names in its database and over a billion individual communications initiated, AutoLoop is passionate about being America’s best customer retention partner for progressive dealerships.
Press Releases | DATE 11, 2019