A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
There are many well-known advantages to using Book, such as saving an average of 27 hours of monthly advisor time and making it easier for customers to schedule online. Now, with recent research conducted by AutoLoop, Book has an added advantage: we compared average RO numbers between dealers using Book and those not using Book, and Book users had higher success. Read on to learn more.
Book boosts RO numbers by 26%
Book customers realize an 11.2% net lift in Repair Orders, while non-Book customers realized an 8.8% net lift in Repair Orders. That’s a 26% higher average monthly increase in ROs!
These findings are great news for dealers using Book and a strong testimonial for those not using Book who’d like to accelerate their service business.
For more information on this study, or if you have any other questions about Book, be sure to reach out to your Performance Manager.
Customer Only | January 10, 2019