A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
A profile of Fort Bend Kia
Fort Bend Kia is located in Rosenberg, TX, a small town 35 miles southwest of Houston. Owner/Principal Virgil Skinner’s primary marketing challenge is to convince customers in
the nearby suburbs to drive south to his store.
Until two years ago, Skinner’s marketing strategy consisted of cable television spots, untargeted direct mail, email marketing, ads in civic association newsletters and ads in local HOA magazines. However, he was frustrated with his advertising ROI.
Skinner decided to contact Affinitiv where he learned about Social Roots 1:1, a unique digital advertising solution. Social Roots 1:1 leverages DMS data and trigger-based algorithms to drop targeted sales and service messages directly into Facebook newsfeeds.
Social Roots 1:1 campaigns generate a variety of messages designed to drive the customer into the store. For the Service Department, these include current and past due service reminders. For the Sales Department, offers are created for customers with leases about to expire and messages are created for an after-purchase check in and a six-month sales follow up to ask for referrals.
Affinitiv runs a monthly custom sales campaign for Fort Bend Kia. These typically promote leasing specials or offers from the national campaign Kia is currently running. Custom sales ads are created for three separate audiences:
- Fort Bend Kia’s current customers
- In-market Kia shoppers within a 50-mile radius of the store
- A lookalike audience of in-market shoppers
Each list excludes contacts from the others, so there is no overlap with advertising.
$109,250 Sales Revenue in 2017
$160,000 Advertising expenses cut after dropping cable television and untargeted direct mail budgets entirely
$146,950 Service Revenue from Facebook ad campaigns
$416,000 Added to bottom line through combined revenue and savings
Marketing | June 30, 2022