A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
Since joining AutoLoop over ten years ago, Tier 2 Support employee Karina Ibarra has become a crucial part of the XRM team in Houston. Through her hard work and dedication, Karina’s can-do attitude shines and sets the example of excellence not only in Support, but in every department she has contributed to.
Paving the way with her work ethic, Karina has rolled up her sleeves and put passion into several departments, starting out in the call center as a research associate and working her way to editor before moving to Tier 1, and later Tier 2, in the support department. She played a vital role in the iCare department in its infancy before moving back to Tier 2. Technical Support Manager Charles Luza values her work. “She is a cornerstone of productivity in our department,” he states. “Not only does Karina show up with a strong work ethic, her quick wit and sense of humor can often lighten the mood when things are hectic.”
Karina brings that same dedication to her home life as well, and loves to spend time with her young son. She is a big fan of Starbucks®, appreciates a good mole dish, and is patiently awaiting the release of the next Avengers movie.
Know an XRM superstar you’d like to shout out? Email Director of Field Development Ken Brahier at email@example.com with your comments and we may feature them in the coming months.
Customer Only | January 10, 2019