A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
We are constantly working to improve your experience with Essentials™, increase your efficiency and accelerate your ROI. That’s why we’re excited to announce time-saving updates to make your workflow smoother. Take a look at the details below.
New Login Landing Page Option: Campaign Gallery
Access all available templates right at login, request your campaigns and be on your way. The Campaign Gallery page has now been added to the list of available login landing pages. With this update, you can make marketing the priority for any user by simply setting their login options.
To set the Campaign Gallery as the login landing page, please contact your Performance Manager for assistance.
New Gallery Sorting Option: Newest First
See what’s new in the Campaign Gallery front and center. This update allows you to change the default sorting order of the Gallery to display the newest templates first. Easily select your holiday and seasonal templates plus OEM sales or service events and new designs without having to sort and search through pages of templates.
To set the Gallery default sorting order to display the newest templates first, please reach out to your Performance Manager for assistance.
New AutoLoop Loyalty™ Option: Auto-Enroll All Customers
Remove the hurdle of customer-driven loyalty enrollment with the ability to include all your customers in your loyalty program. With a single click, you can ensure all customers are enrolled to take advantage of your dealership and key-based loyalty programs (this option isn’t available for group loyalty programs). This setting is unchecked by default and won’t retroactively enroll existing customers until their accounts are interacted with by your staff.
To turn on Auto-Enroll for AutoLoop Loyalty – or to learn more about how to increase efficiency with these Essentials updates – please reach out to your Performance Manager for assistance.
Customer Only | January 10, 2019