Dealers with AutoLoop SmartLane™ can wirelessly access all critical customer information and vehicle data right from the service lane. So it’s easy to pinpoint your strongest upsells and get them approved on the spot. Read on to learn more.
In-lane inspections – and upsells – are a snap.
SmartLane equips advisors with a consistent checklist of inspection points, providing them with more opportunities to identify and upsell vehicle repairs. From the “Inspection” tab, advisors can check specific items such as wiper blades, tires and more. Additionally, you can visually capture vehicle damage repairs to cover liability. The upsell services can quickly be added to the “Services” tab for the existing appointment. Then, advisors present customers with an easy-to-understand summary report detailing the results of the inspection, as well as the scheduled repairs. Available as a printed handout or electronically, this enables advisors to easily review with the customer for their approval.
Going even further.
In addition to identifying quick upsell opportunities, SmartLane gives advisors easy access to previously declined repairs, built-in factory maintenance plans, customizable Good/Better/Best menus and more, to make better personalized recommendations right in the lane.
For more information on this or any other feature in AutoLoop SmartLane, please reach out to your Performance Manager.
Customer Only | January 10, 2019