A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
When it comes to a world-class service center experience, JM Lexus doesn’t just meet expectations – they exceed them. With a state-of-the-art service facility servicing a high volume of vehicles every day, they need top-of-the-line technology to keep things running smoothly. Brad Schafer, the director of fixed operations at JM Lexus, shared how the AutoLoop Service Suite does just that – and more.
A Full Service Lane Needs Full Integration
The South Beach area service facility at JM Lexus services an excess of 300 vehicles each day. “Without a fully integrated system,” Brad said, “it’d be easy for things to slip through the cracks.” JM Lexus relies on third-party integrations for checking recalls, pricing tires, managing their loaner vehicles and more. “AutoLoop’s Service Suite integrates with all that technology, so all the vehicle’s information is right there in the hands of our entire service team.”
More Traffic Means More Opportunities
Having all the information at hand empowers the JM Lexus service team to meet every customer’s unique needs – and upsell opportunities. Their service team is able to quickly check for special offers on recommended services and parts availability, document damage to send for a body shop estimate (and cover liability), and more – all while keeping images and customer approvals attached to their service record. Brad said, “Customers get better recommendations, more options and significantly faster service.”
Happy Customers Are Repeat Customers
The ability to provide their customers a second-to-none service experience not only increases their CSI but their efficiency as well, using the AutoLoop Service Suite to send personalized communications in the channels their customers prefer. “Between the vehicle tracking, two-way texting and other tools, delivery becomes completely seamless,” Brad said. “It’s as easy as swapping keys.”
If you have a success story you’d like to share – or you’d like more information about how you can drive service lane traffic and improve efficiency using the AutoLoop Service Suite, please reach out to your Performance Manager.
Customer Only | January 10, 2019