A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
At Tennessee’s Twin City Buick GMC Hyundai Mazda, Dickie has a reputation for being unfailingly kindhearted, intelligent and professional.
“In the 8-plus years we’ve been with AutoLoop, no account manager has outshone Dickie,” says Assistant Sales Manager Candie McGinnis. “She always answers my calls and emails, and no matter what issue I bring to her, she is totally spot-on. My questions or concerns are handled with compassion, understanding – and most of all, results. She does more than just get the job done: she is an infectiously wonderful person who does it with style, finesse, and accuracy.”
Born and raised in Alaska, and mother of three bright children, Dickie has become an equal fan of all the people she’s met in her dealerships across the south. “Every day, I welcome the opportunity to help my stores sell more cars through great marketing and customer relationship management,” she says. “I love the car business and all the challenges it brings.”
Away from work, Dickie and her family help cheer for LSU, where her son aspires to play baseball – another great chance to use the extraordinary support skills that are already getting her noticed.
Want to give a shout-out to your XRM pro? Email Director of Field Development Ken Brahier at firstname.lastname@example.org with your comments and we may feature them in the coming months.
Customer Only | January 10, 2019