A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
Following up with a customer is important – sometimes crucial – to landing the sale. That’s why XRM seamlessly integrates with AutoLoop Engage™. Our strategic inbound call center solution for sales and service, Engage enables you to go beyond follow-ups to create meaningful connections with your customers and more profit dollars for you.
Think about your customers who left without purchasing: you may never know the real reason they didn’t buy. Maybe they give you excuses, like “I’m in a hurry” or “I need to think about it,” and then they leave without ever providing you the details you need to encourage them to purchase. But with highly-trained call specialists and everything they need in a single platform, Engage does the unsold research for you – and targets those customers with a follow-up to compel 28% of them to buy 11 days sooner.
Connect with Your Unsold Customers More Effectively
The full-service Engage Call Center exceeds the standard follow-up call from your dealership by acting as a crystal ball into your customer’s true needs. Using a single-sheet analysis, our agents capture valuable third-party insight from your unsold customers – such as their honest objections to the sale – that they may not feel comfortable sharing with your team one-on-one. Then, you can follow up with the customer and address these concerns to get them back into your showroom (and keep them out of your competitors’).
We’ll Handle Inbound and Outbound Calls
In addition to more effective follow-ups, Engage also handles your inbound and outbound calls, increasing advisor efficiency and decreasing no-answers and long hold times. With Engage, all service calls are routed to our agents either automatically or through your dealership.
Expect More Appointments
Engage Call Center agents typically deliver up to twice as many sales appointments as our competitors. This includes equity and lease-end appointments, but it doesn’t stop there. Our agents offer event support, following up to make appointments from direct mail and digital communications. They also handle all appointments made through your automated call system and set dealership appointments for interested customers.
Custom Call Campaigns Available
Engage can provide custom call campaigns and scripts based on your dealership’s sales and service needs. Custom campaigns typically requested include sales, service, CSI, sold-not-serviced and declined service customers.
The ability to check daily, weekly or monthly overview data for calls, appointments and advisor answer rate means unprecedented insight into your lane operations.The Missed Opportunity Reports help you convert lost opportunities into sales, while the Unsold Showroom Report creates important follow-up opportunities. You can even filter results to focus on what matters most to your business.
Simply put, Engage helps you understand your customers and maximize the overall efficiency of your dealership. Contact your Performance Manager to learn more about what Engage can do for your store today.
Customer Only | January 10, 2019