Success Story: DCH Toyota of Oxnard
A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
In a competitive, fast-paced industry, AutoLoop delivers much more than cutting-edge technology. Through ongoing, dedicated support, AutoLoop drives success for dealers like DCH Toyota of Oxnard. And when we had the opportunity to speak with Service Director Chris Case, he stated:
“AutoLoop’s support is fantastic. [My Performance Manager] can be called on for anything marketing-related. Plus, another Performance Manager is local, which is great – she comes out whenever I need anything.”
According to a recent study, 69% of users attributed their good customer service experience to quick resolution of their problem*. That’s why AutoLoop’s support team prides itself on being thorough and quick on their feet. And Case and his team love the personalized assistance: “The best part about AutoLoop is they’re fast to react to customer wants and wishes. Other companies put customer requests on a ‘back burner,’ but even when I make a crazy request, they work with it.”
Case also mentions he has a Performance Manager review his reports with him, and a combination of this and the all-around support he receives has led to real results: DCH Toyota of Oxnard’s Service Department is improving year over year with our solutions and robust capabilities. In fact, switching to Book™ helps them avoid scheduling “bottlenecks” – and Messaging™ helps them in “building stronger relationships with customers over multiple texts” versus a single phone call.
To learn more about AutoLoop’s dedicated support and extensive suite of solutions, reach out to your Performance Manager today.
*Based on a survey of 1,046 individuals who have had experiences with the customer service of a mid-sized company. The survey was conducted by Dimensional Research, an independent market research company specializing in technology.
Customer Only | January 10, 2019