A great customer experience is everything.
Creating brand loyalty in today's computerized world requires excellence and speed at every step of the automotive customer lifecycle, from first contact to repurchasing. If your dealership can't keep pace, we can guide you through a digital transformation to streamline your operations.
We provide a comprehensive and tailored solutions suite that converts manual tasks and face-to-face interactions to the digital applications you need to create a fantastic customer journey.
Every month, we use your valuable feedback and our own observations to implement the tweaks, changes, enhancements and even deletions that we believe will continue making XRM easier and more profitable to use. This month, we’ve added a general change as well as a couple expressly for Trade-In Valet® dealers: check them out.
Manage Employee Page
Your Manage Employee page is now organized specifically for email/text notifications vs. mobile push notifications, showing you all the particulars and exact differentiation you need at a glance.
New Report for Trade-In Valet Dealers
To give our Trade-In Valet dealers a more comprehensive picture of their leads overall, our latest report shows tracking for all leads generated regardless of original source.
You can access this new report by clicking through as follows:
Main Menu → Reports → Dealership Reports → Trade In Valet
Added Trade-In Valet Capability
Also new this month for TIV dealers: we’ve created the ability to assign the lead in XRM to the employee assigned in the lead from TIV, thus ensuring more consistency across the board.
Make the Most of Your XRM
Question regarding these new updates? Reach out to your Performance Manager to learn more.
Customer Only | January 10, 2019