careers page

JOIN OUR TEAM!

Our goal is to help our clients achieve new heights. At Affinitiv it’s our people who make that happen. We’re always looking for new talent who align with our vision and core values.

 

OUR MISSION & VISION

At Affinitiv, we partner with our clients to build connected customers for life through agility and data-driven technology solutions.

 

OUR CORE VALUES

Affinitiv_CoreValues

Our company offers competitive compensation, comprehensive benefits, and state-of-the-art technology. Are you ready for the challenge?

 

 

CURRENT OPPORTUNITIES:

Inside Sales Representative
Affinitiv is looking for a driven, confident and energetic full-time Inside Sales Representative for our Calabasas, CA location who enjoys prospecting clients, building relationships and making money. A successful Inside Sales Rep. will leverage their excellent communication, sales and product knowledge skills to generate revenue through telephone sales of Affinitiv products.

JOB RESPONSIBILITIES

  • Prospect clients by calling automotive dealerships to identify the Service Manager contact, setting up appointments, and sending out follow-up emails.
  • Close sales by building relationships, overcoming objections and skillfully influencing customers to make buying decisions.
  • Follow-through on each order by receiving a completed order form, reviewing it for accuracy and submitting it for processing.
  • Follow-up with clients on cancelled orders and set expectations for future calls

QUALIFICATIONS & EXPERIENCE

  • Prior experience in a fast-paced sales environment involving telephone sales and cold calling
  • Competitive spirit and a relentless drive to succeed (if the company makes money, you make money!)
  • Confidence to overcome sales objections and utilize proven sales closing techniques
  • Self-motivated, quick to learn and apply new product information, systems and techniques
  • Excellent communication and relationship-building skills
  • Perseverance, integrity, reliability and professional demeanor
  • Attention to detail, follow-through, and ability to prioritize your time
  • Must have a High School Diploma; some college work is a plus

What We Offer

  • Competitive compensation and sales incentives
  • Comprehensive benefits package
  • Generous paid time off and paid holidays
  • Wellness Program and Health Club Reimbursement
  • Casual and employee-friendly work environment, and more
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Client Care Specialist

Position Overview

Affinitiv is looking for a Client Care Specialist to join our team. This position will be based in our downtown Chicago office.

In this role you will be a proactive, consultative partner to our OEM clients. Your goal is to provide superior client support and product fulfillment in order to maintain positive client relationships and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our clients build their business.

What You’ll Do

  • Maintain monthly contact with Clients to review product set up, evaluate potential changes, address concerns and learn their business
  • Oversee and drive the product fulfillment process including set up, processing change requests, coordinating with internal departments as needed and following up on all client requests
  • Promote prompt issue resolution with accurate & timely follow up to inquiries
  • Provide support to and build relationships with Affinitiv sales force, work together to coordinate client follow up, product fulfillment and customer support

What We’re Looking For

  • Minimum 2 years in a Customer Service, CRM experience preferred
  • Some college preferred
  • Consultative selling experience and comfort working to assigned goals
  • Ability to work independently with minimum supervision and as part of a team
  • Excellent written and verbal communication skills
  • Ability to deliver high quality results in a deadline driven environment
  • High attention to detail

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.


Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Chief Digital Officer

About Affinitiv

Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers (OEMs) and dealers to produce, manage, measure, and optimize multi-channel communications. Multi-channel solutions across digital, traditional and mobile channels give our customers the power to create a consistent experience across the entire customer journey. Affinitiv has the largest number of preferred OEM relationships in the market and is currently working with more than 5,500 dealerships. Our digital and social media solutions enable our customers to complement marketing campaigns with deeper and richer engagement across target audiences. We’re seeking a Chief Digital Officer (CDO) to lead our rapidly growing digital business. Reporting to the CEO, the CDO will develop a cutting-edge digital product strategy and business model, develop new channels, as well as innovative products and services across the web, mobile and social media space. The ideal candidate will have unrivaled commitment to customers and building digital strategies and solutions. She/he understands the entire customer value chain and is adept at developing robust customer solutions, new ways of reaching those customers and building long-term customer relationships.

The CDO will…

  • Manage the Digital P&L (social, PPC, and Display) with accountability for customer revenue and retention
  • Measure customer ROI and retention, continually looking for ways to improve digital products and services to drive the biggest value for OEMs and dealerships
  • Drive customer awareness, engagement, experience and monetization across our automotive clients
  • Build client and internal relationships across all levels of the organization - from the Board down to the digital teams
  • Elevate and streamline user experience to ensure that we provide the best, highest-quality user experience in the industry
  • Source, hire, develop and manage top talent for the Digital team
  • Drive cultural change and adoption of digital solutions to external clients and internal teams

We Are Looking For…

  • Bachelor’s Degree and 10+ years of digital marketing, advertising, e-commerce or similar experience
  • Proven leadership of a digital team (social, email, PPC, SEO)
  • Experience running a P&L
  • Driving brand awareness, brand activation and consumer engagement with a focus on personalized/ localized communications as opposed to mass communications.
  • Online marketing and social media expertise
  • Strong business acumen and decision-making skills
  • Excellent communication and collaboration
  • Ability to identify, prioritize and articulate the highest impact initiatives for the business. Make agile alterations when needed
  Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Corporate Marketing Manager

Position Overview

Affinitiv is looking for a Corporate Marketing Manager to join our team. This person will be based at our headquarters in River North and report to our Head of Sales. In this role, you will be focused on promoting the Affinitiv brand and reputation within the industry as well as owning internal communications and collateral. We need someone eager to make an impact who can simply and elegantly deliver complex messages. Experience in the retail automotive industry or with a marketing agency is a plus.

What You’ll Do

  • Develop key corporate messaging, as well as write and edit new marketing materials to elevate the Affinitiv brand
  • Drive our public relations, social media and executive communications across multiple channels
  • Own planning, management and execution of communication/marketing programs on corporate website and social media channels
  • Proactively collaborate on the generation and maintenance of materials for Affinitiv's sales and product teams and other internal customers
  • Provide strategic marketing guidance and direction to company leadership and review all materials to ensure communication is accurate, relevant and consistent
  • Continue to define the Affinitiv brand and ensure all internal and external communications speak to our mission and who we are

What We’re Looking For

  • Bachelor's Degree, preferably in Communications, Marketing or Business
  • 3-5 years Corporate Marketing experience
  • Meticulous copy editing skills with strong attention to detail and commitment to delivering high-quality output
  • A proven ability to excel in a fast-paced environment
  • Strong self-directed project management skills, including prioritization and ability to multi-task
 

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life. It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Digital Marketing Manager

Position Overview

Affinitiv is looking for a Digital Marketing Manager to join our team. This person will be primarily based at our headquarters in River North and report to our VP, Digital Strategy & Social Media. The team is located in both our downtown Chicago and suburban Long Grove office so the ability to work from both locations is a must. In this role, you will focus on overseeing a team of 10-15 Digital Marketing Specialists and driving the strategy, execution and analysis of Affinitiv’s digital programs. This person will also act as a partner and SME to existing and potential Affinitiv clients. We need a passionate people leader who loves to dive in and make an impact. Experience in the retail automotive industry or with a marketing agency is a plus.

What You’ll Do

  • Develop, manage, execute and analyze digital marketing strategies to support and promote our clients’ growth through SEM, SEO and display
  • Drive the performance of the digital marketing program to reach/exceed revenue goals
  • Manage the digital marketing budget and lead planning, forecasting and reporting efforts
  • Work cross functionally with key stakeholders to drive alignment and results on digital marketing initiatives and approaches
  • Coach, mentor and develop your team while providing them oversight, direction and support on daily tasks

What We’re Looking For

  • Bachelor’s degree in Marketing, Communications, Finance or other applicable areas of study
  • 3-5 years of digital marketing experience
  • People management experience preferred
  • Documented experience managing online marketing campaigns including SEM, SEO and display
  • A relationship builder who can provide credible insight and knowledge
  • Effective communication with all levels of the organization.
  • Ability to work independently, self-motivated and results oriented
  • Documented ability to analyze / interpret data, proactively make recommendations, manage budgets and successfully implement plans.
 

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life. It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Digital Advisor

What you’ll do...

  • Become an advisor and a bridge between the client and BDM to maintain regular and productive contact with clients to review digital advertising campaign strategy and performance
  • Review reports via phone and/or in-person with client and BDM on monthly basis, gather client feedback
  • Proactively collaborate with Digital team to find options for optimization based on goals and objectives that the dealer has shared on monthly calls, send recap email that includes the BDM
  • Monitor and analyze campaigns in both Adwords and Analytics in order to suggest and or make changes to improve performance metrics and/or direct others to do so
  • Work with the digital team to do any type of deep dive or client analysis that is requested for the client, share that information on a call that includes the BDM
  • Send launch documents over to client introducing themselves and requesting the proper usernames and passwords, by solution
  • Work with the client and BDM to obtain all necessary information as stated above. DA is to be the primary point of communication here, but the BDM is to be copied on all communication and is expected to step in and help should the client not be responsive
  • Get all monthly incentives/payments, display creative, monthly focus vehicles and any other information that will help us optimize the campaign on a monthly basis, BDM may need to assist if the client is not responsive and send a recap email that includes BDM to digital team
  • Monitor month over month progress, benchmark vs. before we handled the campaign, if we have past analytics data
  • Proactively reach out to client at least 1/x per month to inform them of an optimization that we made or a to give a positive analytics based piece of news

We Are Looking For...

  • We’re looking for a highly motivated, creative individual who has a passion for digital marketing. You should have
  • 1-2 years experience in the digital marketing industry or a related field
  • Outstanding customer service and the ability to work in a team environment
  • Excellent interpersonal skills, team player, and the ability to influence through conversation
  • Outstanding organization and time management skills to work in a deadline-driven environment
  • Extensive Microsoft Office suite (Word / Excel / PowerPoint / Outlook) experience
  • Strong ability to learn technology and keep up with ever changing advances and capabilities
  • Excellent verbal and written communication skills
  • Certification in Google AdWords, Google Analytics and Bing Ads is a definite plus
  • Bachelor's degree preferred
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Web Designer Developer
Affinitiv is changing the conversation in marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life. It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as a Web Developer/Designer with our Digital team.

As a Web Developer/Designer you will:

  • Design front-end solutions that will be implemented in both new and existing websites
  • Conceptualize and design effective solutions that engage the consumer across various platforms including websites (desktop, mobile, responsive), online promotions, web banners and ads with some Flash animation
  • Complete projects using varied digital media while working within brand standards
  • Work with the SEO Team to ensure code and content follows SEO Best Practices
  • Produce polished mockups for websites, landing pages and display banner ads that will easily translate into code
  • Bridge the gap between designers and developers, driving transition from idea to mockup to live code
  • Periodically contribute to content for client blogs
The ideal candidate for this position will be a digital artist who has a high level of comfort completing projects using varied digital media while working within brand standards.

We are looking for:

  • A Degree in Web Design, Graphic Design or related field.
  • 2-3 years web design experience
  • Expert level in the entire Adobe Creative Suite with expert skills in Photoshop and Illustrator on Mac OS, a working knowledge of Flash is a must
  • In-depth understanding of HTML5, CSS, and jQuery, some PHP, ASP experience is plus
  • Understanding of Web Analytics, tracking codes, and Google Tag Manager
  • Able to design across multiple platforms and devices
  • An impeccable eye for detail with the ability to design in a cross-browser environment
  • Strong interpersonal and communication skills with an affinity for problem-solving
  • Ability to self-manage during projects and proactively raise issues/concerns to the team
  • A desire to own a project from beginning to end, with a strong sense of pride in a job exceptionally done
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Digital Graphic Designer
We are looking for a Digital Graphic Designer to develop and execute creative solutions for a variety of web projects

Responsibilities

  • Design and produce digital web solutions, including display ads, email, landing pages, etc.
  • Work independently to plan, manage and track multiple projects simultaneously
  • Identify client expectations and ensure all directions are followed
  • Identify client expectations and ensure all directions are followed
  • Ensure graphic solutions are optimized for integration, performance, usability and sustainability
  • Consistently apply and enforce style/brand guidelines to ensure projects are correctly executed
  • Accountable for quality of work and timeliness of delivery across all creative projects
  • Maintain a high standard of customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions

Requirements

  • BA in Graphic Design, Visual Design, Fine Arts, or related field preferred
  • Proficiency with Adobe Creative Suite (Illustrator, InDesign, Photoshop), HTML, HTML5 and Dreamweaver
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point
  • Strong visual communicator with a sharp sense of design
  • Excellent written and verbal communication skills
  • Ability to work independently as well as collaboratively
  • Capable of handling multiple projects with careful attention to detail
  • Strong typography, understanding of color, hierarchy and layout reflected in portfolio of work
  • Resourceful problem solver
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Graphic Designer

What you’ll do…

  • Work on various design projects from start to finish, which includes revisions and print-ready production
  • Prepare initial layouts & design concepts for client proofing
  • Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts
  • Design, develop and create animated HTML5 banners (Display Ads).
  • Create HTML5 email campaigns
  • Collaborate with the Digital and Interactive team to bring designs to life.
  • Ability to design according to specific brand/CI guidelines (BMW, MINI, Mercedes-Benz, etc.)
  • Amend final designs to client’s comments and gain full approval
  • Review designs for errors before printing or publishing them
  • Prepares finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors
  • Completes projects by coordinating with outside business development managers, dealerships, agencies, printers, etc
  • Contributes to team effort by accomplishing related results as needed.

We are looking for:

  • A highly motivated, creative individual who has a passion for digital and interactive design and a finger on the pulse of what’s new and innovative in digital design and interactivity
  • 1-2 years experience as a professional graphic/digital designer able to demonstrable skills with a strong portfolio
  • Must be fluent in the latest versions of Photoshop, Illustrator, InDesign, Adobe Animate or Google Web Designer (Knowledge of After Effects, Premiere Pro and Cinema 4D for video editing/motion graphics will be a bonus)
  • Ability to work on a PC platform
  • Possession of creative flair, versatility, conceptual/visual ability and originality
  • Excellent verbal and written communication skills, team player, and the ability to influence through conversation
  • Outstanding organization and time management skills to work in a deadline-driven environment
  • Ability to work, communicate and collaborate in a team environment
  • Able to take design direction and work with input from senior creatives
  • Strong ability to learn technology and keep up with ever-changing advances and capabilities
  • Basic HTML/CSS Knowledge (other code languages is preferred)
  • Bachelor's degree preferred
  • Must be able to work in our office in Long Grove, IL
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Paid Search Specialist

What you’ll do…

As a Paid Search Specialist for Affinitiv, you will oversee a portfolio of automotive clients to manage the health and performance of PPC and Display campaigns. Specifically
  • Proactively manage the strategy, delivery and ongoing optimization of paid search and display campaigns
  • Create and manage successful PPC and Display campaigns
  • Setup and analyze Google Analytics
  • Write content and ad copy for several campaigns
  • Analyze KPI’s and provide recommendations for account improvement
  • Identify missed opportunities and new trends in PPC and Display to apply to the campaigns
  • Communicate campaign performance to team leaders and clients
  • Engage with clients and collaborate with internal teams to fully understand each client’s objectives

We are looking for:

We’re looking for a highly motivated, creative individual who has a passion for digital marketing. You should have:
  • 1-2 years’ experience in the digital marketing industry or a related field
  • Outstanding customer service and the ability to work in a team environment
  • Strong understanding of AdWords Editor and Bing Ads Editor and campaign organization
  • Outstanding organization and time management skills to work in a deadline-driven environment
  • Analytical and problem solving skills with strong Excel skills including pivot tables
  • Excellent verbal and written communication skills
  • Certification in Google AdWords, Google Analytics and Bing Ads is a definite plus
  • Bachelor's degree preferred
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Social Marketing Strategist
Affinitiv is a marketing technology company built on advanced analytics and a cutting-edge technology platform, enabling car manufacturers (OEMs) and dealers to produce, manage, measure, and optimize multi-channel communications. Our multi-channel solutions across digital and traditional channels give our customers the power to create a consistent experience across the entire customer journey. We have the only solution in the market with an integrated Service Marketing and Service Appointment Scheduling capability. Our technology solutions are backed by the largest field force in the industry, so we can work closely with automobile dealers to continually enhance and adapt to their changing needs. With offices in Chicago, New York, Cincinnati, and Costa Mesa, we market for the year we live in. We live and breathe emerging technology and we are always growing.

GENERAL QUALIFICATIONS:

  • You have experience with both new technology and digital platforms
  • You thrive in a dynamic, fast-paced, high-energy environment
  • You are detail-oriented and organized
  • You want to have an impact and feel passionate about the work that you do
  • You are driven and hungry for success, and always want to learn more
  • You are a team player and enjoy collaboration

RESPONSIBILITIES:

  • Setup and daily management of campaigns across a variety of digital platforms using native and third-party tools
  • Ongoing, real-time optimization of live media to ensure client goals are met and/or exceeded
  • Constantly work to improve campaign performance, insights collection and takeaways, and generally strive to “over-deliver” to clients
  • Confidently manage campaigns from start to finish with modest amounts of supervision
  • Translate client needs into campaign strategies that over-deliver on their needs.
  • Develop in-depth and technical reports to showcase performance, both for clients and within Affinitiv
  • Manage ad tech vendors to execute campaigns
  • Assist with client-facing campaign reporting and write-ups to ensure relevant metrics and insights are shown
  • Work collaboratively with account teams to develop and optimize campaigns
  • Assist in interviewing and mentoring junior team members

REQUIRED SKILLS/EXPERIENCE:

  • 1-3 years experience developing and managing social/digital campaigns at a social or digital media agency, with a preference for paid social or PPC
  • Ability to problem solve and think critically
  • Proven record of managing multiple projects at once
  • Ability to stay highly organized and efficient in a fast-paced, rigorous work environment
Affinitiv is an Equal Employment Opportunity employer.
Apply Now

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Event Coordinator

Position Overview

Affinitiv is looking for an Event Coordinator to join our team. This position will be based in our Long Grove, IL office.

In this role, you will be focused on planning and executing Dealer Events. You will coordinate with internal teams, outside Sales Reps and Dealer client contacts to manage event timetables and deadlines, print invitations, phone call campaigns, email & text notifications, online registration and more. Your goal is to maximize the success of the event and our clients’ return on investment.

What You’ll Do

  • Provide excellent customer service
  • Build strong business relationships with Affinitiv’s Business Development Managers (BDM) and dealer clients
  • Process management from onboarding, setup, continual follow up with clients and post event reviews
  • Understand and consult dealers on effectiveness of communications involved in our Service & Sales Events
  • Coordinate event details with our BDM’s, dealer contacts and vendor partners and ensure all deadlines are met
  • Work closely with the internal and field teams to communicate client needs, along with event status and performance
  • Define, follow up and resolve issues promptly and effectively
  • Follow up post event to determine any learnings, gauge client satisfaction and review event reports
  • Actively participate in process improvement

What We’re Looking For

  • 2-3 years of experience in customer service
  • Experience in Event Management, Marketing or the Automotive Industry a plus
  • Basic computer skills such as MS Word, Excel, Outlook
  • Strong organizational skills and ability to work in a deadline-driven environment
  • Critical thinking with advanced analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Applicant must be positive, people-oriented and energetic
  • Highly driven, self-motivated, and an independent work ethic

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Account Associate Email Marketing

GENERAL QUALIFICATIONS:

  • You have experience with both new technology and digital platforms
  • You thrive in a dynamic, fast-paced, high-energy environment
  • You are detail-oriented and organized
  • You want to have an impact and feel passionate about the work that you do
  • You are driven and hungry for success, and always want to learn more
  • You are a team player and enjoy collaboration

RESPONSIBILITIES:

  • Setup and daily management of campaigns across a variety of digital platforms using native and third-party tools
  • Ongoing, real-time optimization of live media to ensure client goals are met and/or exceeded
  • Constantly work to improve campaign performance, insights collection and takeaways, and generally strive to “over-deliver” to clients
  • Confidently manage campaigns from start to finish with modest amounts of supervision
  • Translate client needs into campaign strategies that over-deliver on their needs.
  • Develop in-depth and technical reports to showcase performance, both for clients and within Affinitiv
  • Manage ad tech vendors to execute campaigns
  • Assist with client-facing campaign reporting and write-ups to ensure relevant metrics and insights are shown
  • Work collaboratively with account teams to develop and optimize campaigns
  • Assist in interviewing and mentoring junior team members

REQUIRED SKILLS/EXPERIENCE:

  • 1-3 years experience developing and managing social/digital campaigns at a social or digital media agency, with a preference for paid social or PPC
  • Ability to problem solve and think critically
  • Proven record of managing multiple projects at once
  • Ability to stay highly organized and efficient in a fast-paced, rigorous work environment
Apply Now
Training Representative
Reports to: Training & Support Manager

Job Overview:

The Training Representative is responsible for researching current and new accounts and trains the dealership personnel on utilizing the various tools in TimeHighway to enhance the way the service department does business. A consultative approach is warranted as Fixed Operations Directors and Service Managers will often ask for input on how to improve their business. This position works closely with other departments to establish timelines for setup changes, researching requests, and follow up with the dealership. In addition to providing dealership training, the Training Representative is responsible for training new TimeHighway associates on both service department functions and the TimeHighway program. Training Representatives are responsible for maintaining positive relationships with dealership personnel and TimeHighway associates. This position is remote with east coast or Midwest location preferred. Hours will be 9a-6p ET.

Responsibilities include, but are not limited to:

  • Provide quality training for attendees with varying levels of automotive experience.
  • Coordinate webinar meetings to promptly start 15 minutes prior with invites sent before 8:00am (Eastern Time) to all attendees. Review all upcoming training sessions to be ready for possible conflicts.
  • Research dealership accounts to provide customized consultative training based on the attendee’s position and duties.
  • Create a positive training climate for trainees – reassure attendees throughout each session and work on buy- in tailored to the attendee’s position and job duties.
  • Manage and report on the attendance and demeanor of attendees.
  • Maintain the Training and Support Installation Spreadsheet to ensure successful implementation of new accounts.
  • Assist with new account follow-up calls and ongoing support calls to solidify relationships and ensure each dealership’s success.
  • Contribute to existing and future knowledge to ongoing training materials.
  • Remain current on topics related to all DMS Providers and to new program enhancements/features.
  • Ability to understand needs of individual dealerships, contact to review set up concerns, and implement solutions.
  • Work with other team members to ensure high standards of quality.
  • Report software issues for the team to duplicate and test the Development site when new code is released.
  • Prepare and deliver Training Bursts for TimeHighway associates on various topics.
  • Participates in Saturday HelpDesk rotation.
  • Other responsibilities as requested.

Skills and Experience:

  • Speak effectively in large groups, clearly articulate thoughts, and provide clear responses.
  • Requires strong verbal and written communication skills, ability to communicate ideas in persuasive manner, creative, flexible and driven to achieve results.
  • Ability to analyze situations and take effective actions.
  • Employ problem solving to address complex issues.
  • Ability to work in teams, both supporting others and being supported.
  • Must be able to work independently and maintain self-discipline in meeting job requirements.
  • Demonstrate the ability to bring new ideas to the team.
  • Must follow instructions, respond to management direction, and solicit feedback to improve performance.
  • Must possess impeccable time management skills and the ability to prioritize and plan work activities using time efficiently.
  • Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • This position requires the ability to be a strong team player and to work as part of a close knit group in an open environment and contribute to building a positive team spirit.
  • Ability to adapt to changes in the work environment manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Must be able to maintain regular and predictable attendance subject to the leave, PTO, and attendance policies.
  • Serves as a subject matter expert to properly train team members, evaluate training, and provide feedback on where expectations were met and not met.
  • Working knowledge of computers. Proficient in Microsoft Office Products: Word, Excel, Outlook and PowerPoint.
  • Automotive experience preferred, but not required.
Apply Now
HelpDesk Team Member

Reports to: HelpDesk Manager

Job Overview:

The HelpDesk Team Member is responsible for responding to customer inquiries and resolving concerns with the TimeHighway program using a high level of customer service skills.  Most inquiries are submitted via email and the HelpDesk Team Member is responsible for staying within the 5 minute rule to respond to dealership emails.   Hours will be 9a-6p PT.

Responsibilities include, but are not limited to:

  • Responding to multiple simultaneous email requests from dealership personnel within 5 minutes.
  • Effectively handle phone calls and high volume of emails from customers who have questions or concerns.
  • Providing exemplary customer service to our accounts.
  • Provide first level of support for dealerships and either answer or facilitate the answering of questions or escalated issues in a timely manner.
  • Analyze information received, asking clarifying questions, researching, locating answers, and gather additional information necessary to complete the request or post for other teams. Test changes made to dealership set up.
  • Remain current on topics related to new program enhancements/features.
  • Remain current on topics related to all DMS Providers.
  • Request logins for new dealership associates.
  • Take incoming and make outgoing calls to dealerships to answer questions and address concerns.
  • Provide dealership associates answers to questions about the TimeHighway program.
  • Manage, research, complete, and reply to assigned tasks.
  • Ability to understand needs of individual dealerships, contact to review set up concerns, and implement solutions.
  • Pull service lists and schedule and waiter spreadsheets.
  • Update email templates and profiles with new Service Manager information.
  • Contributes to team effort by accomplishing related results as needed; processing assigned tasks and working closely with the Setup and Training Teams to ensure customer requests are completed in a timely manner.
  • Schedule reviews for new Service Managers.
  • Schedule training for new dealership personnel.
  • Schedule refresher training sessions for existing dealership personnel.
  • Share information with other team members on how concerns were resolved.
  • Post relevant information in Basecamp and Highrise.
  • Recommend dealership best practices.
  • Maintain constructive relationships with dealership personnel.
  • Bring any recurring inquiries/concerns to the HelpDesk Manager.
  • Test Development and Production updates and enhancements.
  • Participates in Saturday HelpDesk rotation.
  • Maintain land line and home office computer, keep virus scan and internet software up to date.
  • Participate in Saturday HelpDesk rotation.
  • Other responsibilities as requested.
  • Skills and Experience:

  • Ability to apply consulting strategies with other teams to enhance customer care initiatives.
  • Excellent communication, interpersonal, and organizational skills.  Speak effectively, clearly articulate thoughts, and provide clear responses.
  • Strong verbal and written communication skills.
  • Ability to build strong cross functional peer network.
  • Ability to manage work as part of a team.
  • Ability to work independently and maintain self-discipline in meeting job requirements.
  • Ability to analyze situations and take effective actions.
  • Demonstrate the ability to create new ideas.
  • Working knowledge of computers and general office productivity software.
  • Automotive experience is STRONGLY preferred, but not required.
  • Bachelor’s degree preferred, but not required.
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Web Designer Developer
Affinitiv is changing the conversation in marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life. It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as a Web Developer/Designer with our Digital team.

As a Web Developer/Designer you will:

  • Design front-end solutions that will be implemented in both new and existing websites
  • Conceptualize and design effective solutions that engage the consumer across various platforms including websites (desktop, mobile, responsive), online promotions, web banners and ads with some Flash animation
  • Complete projects using varied digital media while working within brand standards
  • Work with the SEO Team to ensure code and content follows SEO Best Practices
  • Produce polished mockups for websites, landing pages and display banner ads that will easily translate into code
  • Bridge the gap between designers and developers, driving transition from idea to mockup to live code
  • Periodically contribute to content for client blogs
The ideal candidate for this position will be a digital artist who has a high level of comfort completing projects using varied digital media while working within brand standards.

We are looking for:

  • A Degree in Web Design, Graphic Design or related field.
  • 2-3 years web design experience
  • Expert level in the entire Adobe Creative Suite with expert skills in Photoshop and Illustrator on Mac OS, a working knowledge of Flash is a must
  • In-depth understanding of HTML5, CSS, and jQuery, some PHP, ASP experience is plus
  • Understanding of Web Analytics, tracking codes, and Google Tag Manager
  • Able to design across multiple platforms and devices
  • An impeccable eye for detail with the ability to design in a cross-browser environment
  • Strong interpersonal and communication skills with an affinity for problem-solving
  • Ability to self-manage during projects and proactively raise issues/concerns to the team
  • A desire to own a project from beginning to end, with a strong sense of pride in a job exceptionally done
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
Call Center Representative
Join an enthusiastic group of professionals and gain valuable skills for the future. There will be no sales required; just conduct surveys for auto dealerships. We have flexible both part-time day and evening shifts available. This is the perfect job for students, homemakers or retirees.

QUALIFICATIONS & EXPERIENCE

  • Applicant must have strong communication skills
  • Applicant must be positive, people-oriented and energetic with a great phone personality
  • Some computer and data entry experience preferred
Affinitiv is an Equal Employment Opportunity employer.
Apply Now
SEM Specialist
If you think all of the best full-time Search Engine Marketing jobs are in the city, think again. If you're tired of the train, traffic jams and the hour-plus commutes, but still want to work in a high-powered internet marketing team, join the Affinitiv team. If you are a PPC / SEM Specialist that can spin keywords in your sleep, you can become a part of a rapidly-growing team of internet marketing rock stars. There is a rapidly-expanding Long Grove-based automotive marketing firm that wants you. Let's have fun, work hard and start optimizing!

JOB RESPONSIBILITIES

  • Identify and fully manage successful Google AdWords and Bing Ads campaigns
  • Create and manage successful PPC campaigns
  • Setup and analyze Google Analytics
  • Write and build solid content and ad copy for several campaigns
  • Identify missed opportunities and new trends in SEM/PPC
  • Communicate campaign performance to team leaders and clients

QUALIFICATIONS & EXPERIENCE

  • Passion for Internet marketing and SEM
  • Certification in Google AdWords, Google Analytics and Bing Ads is a definite plus
  • Strong understanding of AdWords Editor and Bing Ads Editor and campaign organization
  • Strong organization skills and the ability to work in a deadline-driven environment
  • Critical thinking with advanced analytical and problem solving skills
  • Advanced Excel use and understanding of Pivot Tables
  • Excellent verbal and written communication skills
  • Applicant must be positive, people-oriented and energetic
  • Highly driven, self-motivated, and independent work ethic
  • Associate degree or bachelor's degree, preferably in marketing or business
Affinitiv is an Equal Employment Opportunity employer.
Apply Now

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Affinitiv brings four leading companies together into a single powerful platform. For existing customers with questions about our new company, please contact your account manager.