careers page

JOIN OUR TEAM!

Our goal is to help our clients achieve new heights. At Affinitiv it’s our people who make that happen. We’re always looking for new talent who align with our vision and core values.

 

OUR MISSION & VISION

At Affinitiv, we partner with our clients to build connected customers for life through agility and data-driven technology solutions.

 

OUR CORE VALUES

Affinitiv_CoreValues

Our company offers competitive compensation, comprehensive benefits, and state-of-the-art technology. Are you ready for the challenge?

 

 

CURRENT OPPORTUNITIES:

Quality Assurance Engineer

Affinitiv is looking for a Quality Assurance Engineer to join our team! This position will be based in our Calabasas, CA office. In this role you will be a key technical player to our OEM clients. You will have strong problem solving and analytical skills. To be successful in this role you need to be passionate about test planning, writing test scripts, SQL, data analytics, and have a strong interest in data and technology. This role will require working the occasional weekends as needed for reporting and testing

What You’ll Do:

• Understand the data model used in running various OEM marketing programs and be able to interpret the data in business terms

• Run complex SQL queries to validate BI dashboard data

• Create scripts for validating new weekly data in dashboards

• Perform ad-hoc report activities on a need basis

• Create test plans and Run UI validations

• Validate data prepared for building predictive models

• Work with IT and operations team to launch marketing campaigns and programs using predictive models (Validate and Provide the right data set)

What We’re Looking For:

• Bachelors in Computer Science, or a related field

• Experience in data analysis, validation

• Expert in writing SQL queries

• Experience with QA procedures

• Strong analytical, problem solving skills and communication skills. Good team player, Fast learner

What We Do:

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Data Scientist

Affinitiv is looking for a Data Scientist to join our team! This position will be based in our Calabasas, CA office.

In this role you will be a key technical player to our OEM clients. You will have strong problem solving, predictive analytic, a data story telling skills. To be successful in this role you need to be passionate about data analytics, be a fast learner, and have a strong interest in data and technology.

What You’ll Do

• Understand the data model used in running various OEM marketing programs and interpret that data

• Run complex SQL queries to prepare the data for creating predictive models

• Build predictive models and work with business managers and analytics leads

• Run different statistical algorithms and identify best performing models on data sets

• Work with IT and operations team to launch marketing campaigns and programs using predictive models

• Measure the campaign/program results from control group Vs test group(s) and do the lift analysis

What We’re Looking For

• Bachelors in Statistics, Mathematics, or a related quantitative field

• Experience in applied data analysis, particularly predictive modeling and statistical analysis

• Experience with advanced predictive analytics algorithms

• Experience with tools such as R, SAS or SPSS

• Advanced skills in RDBMS, SQL, Excel and other Microsoft office suite products

• Strong analytical skills and communication skills

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life. Affinitiv is an Equal Employment Opportunity Employer.

Apply Now
Sales Contract Admin

Affinitiv is looking for a Sales Contract Administrator to join our team. This position will be based in our Chicago Loop office and report to the VP, Client Care. In this role you will primarily be responsible for reviewing incoming contracts, ensuring all applicable information is obtained prior to forwarding the contract to the product launch team.

Role will include:

• Assist field sales teams in reviewing incoming contracts to ensure they are complete and meet the submission requirements

• Ensure contracts are delivered to the applicable product launch teams

• Note contract launch status in Salesforce throughout the onboarding process

• Recommend and document contract management process improvements based on interactions with users and process audits

• Assist with contract audits and report any discrepancies to management

We are looking for:

• 1-2 years’ experience administering complex B2B revenue contracts required

• 2 years of CRM (Salesforce preferred) or other automated contract management system required

• Amazing client service focused interpersonal, verbal and written communication skills

• Proficient in Microsoft Office Suite, including ability to create and modify pivot tables in Excel

• Ability to prioritize workload using good judgment and quickly understand complex issues and business concepts

• Must be extremely detail-oriented and have exceptional organization skills

• Able to build and maintain effective relationships with Sales, Client Care and product launch teams

• Comfortable working in a fast paced, evolving environment

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Lead Business Analyst

Come join Affinitiv as the Lead Business Analyst in our new Chicago office in the Loop! This person will be working with the Omni-Channel Marketing Team and CRM Product teams, support the Digital Product owners, development scrum teams, and business stakeholders to define and create user stories and conditions of acceptance criteria. This role will be reporting to the Vice President Enterprise Architecture. The ideal candidate will be someone who understands internal business needs, external customer needs and overall business vision and strategy.

Role will include:

• Analyze and deliver detailed business requirements, processes and functionality which result in the best possible platforms

• Work closely with the Product, Marketing, and Digital Heads in understanding the product stakeholders

• Define development requirements from initial scoping, discovery, and documentation right through to post implementation review

• Create business use cases, project cases, and system requirements

• Trace user stories to business objectives and the product vision throughout the sprints to ensure delivery is attained as planned

• Lead and follow an Agile / SCRUM development methodology, involving all the stakeholders

• Work with other client care product owners to ensure coherence in developing product backlog and integration of features between product teams

• Works with IT / DEV OPs team to prioritize, test and validate production support issues (defects) for the web

We are looking for:

• 4-5 years of professional experience as a business analyst

• Bachelor’s degree Bachelor’s Degree in Information Technology, Finance, Math or a related field

• Strong communication skills - both written and verbal

• Exceptional Microsoft Excel skills

• Capacity for creative problem solving and strategic thinking

• Excited by working with data, measuring performance, and making objective decisions based on quantitative and/or deductive reasoning

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Program Manager - Sales Operations

Come join Affinitiv as the Program Manager of Sales Operations in our new Chicago office in the Loop! This person will be charged with meeting sales operations needs for both our local and OEM sales teams. This role will be reporting to the Vice President of Sales Operations. The ideal candidate will be someone who works extremely well in a fast-paced dynamic environment, is a highly detailed individual, assertive, a problem solver, and has a strong go-getter personality.

Role will include:

OEM

• Partner with OEM sales team to document RFP statuses

• Track OEM meetings and coordinate needed materials accordingly

• Follow up with internal team members and hold them accountable for next steps and outcomes

• Communicate with CEO and OEM facing members on OEM pipeline status

• Implementation of project plans, and high touch communication coordination among upper management

Local Sales

• Help craft, develop and track Sales programs

• Identify areas of process improvement and operational efficiency and work to optimize

• Assist in SFDC design to help with sales execution and program management

• Collaborate and support territory strategy to support high revenue growth demands

• Define and detail needed Salesforce.com enhancements to support Sales programs and initiatives

• Proactively implement programs and respond to changing market conditions

We are looking for:

• Bachelor’s degree in related field with 4 years+ experience

• Dynamic team player with the ability to work independently

• Proven ability to drive change within a sales organization to meet evolving business needs

• Strong organizational and project management skills

• Great team player with the willingness to jump in wherever needed

• Experience with Salesforce or similar CRM

• Automotive Experience is a plus

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are

Apply Now
Director, Inside Sales
It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as the Director of Inside Sales in our new Chicago office in the Loop! This person will be charged with building out the new function. The ideal candidate will have experience leading and growing an inside sales team, have excellent communication and leadership skills, and a desire to be a part of a unique and quickly growing company.

In this role, you will:

  • Hire, develop & manage a team of Inside Sales Representatives
  • Direct the sales process, including prospecting, qualifying and positioning of our products and services
  • Manage and motivate a junior sales team (Inside Sales Representatives are entry level positions and these teams require high touch management)
  • Lead new business generation and up selling of existing customers
  • Ensure delivery of monthly, quarterly and annual sales goals and manage weekly revenue forecast

We are looking for:

  • Bachelor’s Degree preferred
  • 8+ years of sales experience, at least some of that in inside sales
  • 2+ years of inside sales management experience
  • Experience working within the Automotive or Digital Media industries is preferred
  • Excellent written and oral communication skills experience
  • Demonstrated experience forecasting revenue
  • Successful track record in sales-driven environments
  • Superior leadership skills
  • Excellent communication and relationship-building skills
  • Perseverance, integrity, reliability and professional demeanor
  • Attention to detail, follow-through, and ability to prioritize time
  • Salesforce or other CRM usage experience
Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life. We are an equal opportunity employer.
Apply Now
Inside Sales Representative

Affinitiv is looking for a driven, confident and energetic full-time Inside Sales Representative for our Chicago, IL location who enjoys prospecting clients, building relationships and making money. A successful Inside Sales Representative will leverage their excellent communication, sales and product knowledge skills to generate revenue through telephone sales of Affinitiv Products.

What You Get To Do:

  • Prospect clients by calling automotive dealerships to identify the Service Manager and/or General Manager contact, setting up appointments, and sending out follow-up emails.
  • Consultative selling approach to ensure the needs of the client are met.
  • Close sales by building relationships, overcoming objections and skillfully influencing clients to make buying decisions.
  • Follow-through on each order by receiving a completed order form, reviewing it for accuracy and submitting it for processing.
  • Follow-up with clients on cancelled orders and set expectations for future calls.

What You Need to Succeed:

  • Prior experience in a fast-paced sales environment involving telephone sales and cold calling.
  • Competitive spirit and a relentless drive to succeed (if the company makes money, you make money!).
  • Confidence to overcome sales objections and utilize proven sales closing techniques.
  • Self-motivated, quick to learn and apply new product information, systems and techniques.
  • Excellent communication and relationship-building skills.
  • Perseverance, integrity, reliability and professional demeanor.
  • Attention to detail, follow-through, and ability to prioritize your time.
  • Salesforce or other CRM usage experience.
  • Must have a High School Diploma; some college work is a plus.

Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers and dealers to produce, manage, measure and optimize multi-channel communications. Our partners include the strongest automotive brands in the world such as Lexus, Acura, Porsche, Kia, BMW, Audi and many others. Affinitiv offers competitive compensation and sales incentives, a comprehensive benefits package, a casual and employee-friendly work environment, and more.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Client Care Specialist

Affinitiv is looking for a Client Care Specialist to join our team. This position will be based in our downtown Chicago office.

In this role you will be a proactive, consultative partner to our OEM clients. Your goal is to provide superior client support and product fulfillment in order to maintain positive client relationships and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our clients build their business.

What You’ll Do

  • Maintain monthly contact with Clients to review product set up, evaluate potential changes, address concerns and learn their business
  • Oversee and drive the product fulfillment process including set up, processing change requests, coordinating with internal departments as needed and following up on all client requests
  • Promote prompt issue resolution with accurate & timely follow up to inquiries
  • Provide support to and build relationships with Affinitiv sales force, work together to coordinate client follow up, product fulfillment and customer support

What We’re Looking For

  • Minimum 2 years in a Customer Service, CRM experience preferred
  • Some college preferred
  • Consultative selling experience and comfort working to assigned goals
  • Ability to work independently with minimum supervision and as part of a team
  • Excellent written and verbal communication skills
  • Ability to deliver high quality results in a deadline driven environment
  • High attention to detail

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now

No Jobs found for this location.Please search for another location.

District Sales Manager (DSM) - Chicago

Attention! Higher Gear CRM 2.0 powered by Affinitiv is currently in search of a District Sales Manager (DSM) to join our growing sales team in the Central Region. This position will report directly to the VP, National Sales Manager of CRM. Candidates will ideally be located in the Chicago area.

As a DSM, you will be responsible for developing and maintaining a new line of business in the Central territory to achieve revenue goals set forth by Affinitiv.

As a DSM you will:

• Develop, execute and follow a sales plan for your territory to achieve revenue goals set forth by the business

• Own the entire sales process for the region including the management of the sales activities for prospects, proposal process, negotiation of contractual terms and closing contracts

• Responsible for logging all customers, prospects and leads into the CRM on a daily basis

• Develop and deliver product presentations remotely and in person

• Maintain integrity of company, brand, image, philosophy and methods in all communications and in-person contact

We are looking for:

• 3-5+ years of direct sales experience, automotive and CRM experience preferred

• Consultative sales approach, proven track record of closing new business and ability to build strong relationships with GMs, Owners and other critical stakeholders

• Self-starter with great time management as you’re accountable for your own schedule and managing your time

• Goal and sales oriented

• Passion for sales, the business and industry

• Ability to travel as much as needed for your territory

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Business Development Manager (BDM) - New Orleans

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as a Business Development Manager (BDM) with our Field Sales team. As a BDM, you will manage and expand existing dealership relationships and grow our dealership base within your assigned territory.

As a BDM you will:

• Retain customers by providing proactive consultative services and ensure usage of and increase utilization of all Affinitiv products and services

• Regularly analyze the overall health of clients, identifying areas for improvement and new opportunities for leverage Affinitiv products

• Grow your customer base, upselling and finding new business opportunities

• Understand your market which includes knowing the number of franchises and independent dealerships in your territory, prospecting new customers, and know the competition & be aware of their penetration in your marketplace. Learn the dealership association groups in your territory

• Have excellent knowledge of all Affinitiv solutions

• Follow necessary processes using NetSuite and Salesforce.com

What We’re Looking For

• 2+ years of sales experience, automotive experience helpful

• Consultative sales approach, outstanding account management and ability to build strong relationships

• Self-starter with great time management as you’re accountable for your own schedule and managing your time

• Goal and sales oriented

• Passion for the business and industry

• Ability to travel as much as needed for your territory

Affinitiv is an Equal Employment Opportunity employer

Apply Now
District Sales Manager (DSM) - San Diego or Los Angeles

Attention! Higher Gear CRM 2.0 powered by Affinitiv is currently in search of a District Sales Manager (DSM) to join our growing sales team in the Western Region. This position will report directly to the VP, National Sales Manager of CRM. Candidates will ideally be located in the Los Angeles or San Diego, CA area.

As a DSM, you will be responsible for developing and maintaining a new line of business in the Western territory to achieve revenue goals set forth by Affinitiv.

As a DSM you will:

• Develop, execute and follow a sales plan for your territory to achieve revenue goals set forth by the business

• Own the entire sales process for the region including the management of the sales activities for prospects, proposal process, negotiation of contractual terms and closing contracts

• Responsible for logging all customers, prospects and leads into the CRM on a daily basis

• Develop and deliver product presentations remotely and in person

• Maintain integrity of company, brand, image, philosophy and methods in all communications and in-person contact

We are looking for:

• 3-5+ years of direct sales experience, automotive and CRM experience preferred

• Consultative sales approach, proven track record of closing new business and ability to build strong relationships with GMs, Owners and other critical stakeholders

• Self-starter with great time management as you’re accountable for your own schedule and managing your time

• Goal and sales oriented

• Passion for sales, the business and industry

• Ability to travel as much as needed for your territory

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Business Development Manager (BDM) - Miami, Florida

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as a Business Development Manager (BDM) with our Field Sales team. As a BDM, you will manage and expand existing dealership relationships and grow our dealership base within your assigned territory.

As a BDM you will

  • Retain customers by providing proactive consultative services and ensure usage of and increase utilization of all Affinitiv products and services
  • Regularly analyze the overall health of clients, identifying areas for improvement and new opportunities for leverage Affinitiv products
  • Grow your customer base, upselling and finding new business opportunities
  • Understand your market which includes knowing the number of franchises and independent dealerships in your territory, prospecting new customers, and know the competition & be aware of their penetration in your marketplace. Learn the dealership association groups in your territory
  • Have excellent knowledge of all Affinitiv solutions
  • Follow necessary processes using NetSuite and Salesforce.com
  • What We’re Looking For

  • 2+ years of sales experience, automotive experience helpful
  • Consultative sales approach, outstanding account management and ability to build strong relationships
  • Self-starter with great time management as you’re accountable for your own schedule and managing your time
  • Goal and sales oriented
  • Passion for the business and industry
  • Ability to travel as much as needed for your territory
  • Affinitiv is an Equal Employment Opportunity employer

     

    Apply Now
    Inside Sales Representative

    Affinitiv is looking for a driven, confident and energetic full-time Inside Sales Representative for our Chicago, IL location who enjoys prospecting clients, building relationships and making money. A successful Inside Sales Representative will leverage their excellent communication, sales and product knowledge skills to generate revenue through telephone sales of Affinitiv Products.

    What You Get To Do:

    • Prospect clients by calling automotive dealerships to identify the Service Manager and/or General Manager contact, setting up appointments, and sending out follow-up emails.
    • Consultative selling approach to ensure the needs of the client are met.
    • Close sales by building relationships, overcoming objections and skillfully influencing clients to make buying decisions.
    • Follow-through on each order by receiving a completed order form, reviewing it for accuracy and submitting it for processing.
    • Follow-up with clients on cancelled orders and set expectations for future calls.

    What You Need to Succeed:

    • Prior experience in a fast-paced sales environment involving telephone sales and cold calling.
    • Competitive spirit and a relentless drive to succeed (if the company makes money, you make money!).
    • Confidence to overcome sales objections and utilize proven sales closing techniques.
    • Self-motivated, quick to learn and apply new product information, systems and techniques.
    • Excellent communication and relationship-building skills.
    • Perseverance, integrity, reliability and professional demeanor.
    • Attention to detail, follow-through, and ability to prioritize your time.
    • Salesforce or other CRM usage experience.
    • Must have a High School Diploma; some college work is a plus.

    Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers and dealers to produce, manage, measure and optimize multi-channel communications. Our partners include the strongest automotive brands in the world such as Lexus, Acura, Porsche, Kia, BMW, Audi and many others. Affinitiv offers competitive compensation and sales incentives, a comprehensive benefits package, a casual and employee-friendly work environment, and more.

    Affinitiv is an Equal Employment Opportunity employer.

    Apply Now
    Training Representative

    Job Overview:

    The Training Representative is responsible for researching current and new accounts and trains the dealership personnel on utilizing the various tools in TimeHighway to enhance the way the service department does business. A consultative approach is warranted as Fixed Operations Directors and Service Managers will often ask for input on how to improve their business. This position works closely with other departments to establish timelines for setup changes, researching requests, and follow up with the dealership. In addition to providing dealership training, the Training Representative is responsible for training new TimeHighway associates on both service department functions and the TimeHighway program. Training Representatives are responsible for maintaining positive relationships with dealership personnel and TimeHighway associates.

    This position is remote with east coast or Midwest location preferred. Hours will be 9a-6p ET.

    Responsibilities include, but are not limited to:

    • Provide quality training for attendees with varying levels of automotive experience.
    • Coordinate webinar meetings to promptly start 15 minutes prior with invites sent before 8:00am (Eastern Time) to all attendees. Review all upcoming training sessions to be ready for possible conflicts.
    • Research dealership accounts to provide customized consultative training based on the attendee’s position and duties.
    • Create a positive training climate for trainees – reassure attendees throughout each session and work on buy- in tailored to the attendee’s position and job duties.
    • Manage and report on the attendance and demeanor of attendees.
    • Maintain the Training and Support Installation Spreadsheet to ensure successful implementation of new accounts.
    • Assist with new account follow-up calls and ongoing support calls to solidify relationships and ensure each dealership’s success.
    • Contribute to existing and future knowledge to ongoing training materials.
    • Remain current on topics related to all DMS Providers and to new program enhancements/features.
    • Ability to understand needs of individual dealerships, contact to review set up concerns, and implement solutions.
    • Work with other team members to ensure high standards of quality.
    • Report software issues for the team to duplicate and test the Development site when new code is released.
    • Prepare and deliver Training Bursts for TimeHighway associates on various topics.
    • Participates in Saturday HelpDesk rotation.
    • Other responsibilities as requested.

    Skills and Experience:

    • Speak effectively in large groups, clearly articulate thoughts, and provide clear responses.
    • Requires strong verbal and written communication skills, ability to communicate ideas in persuasive manner, creative, flexible and driven to achieve results.
    • Ability to analyze situations and take effective actions.
    • Employ problem solving to address complex issues.
    • Ability to work in teams, both supporting others and being supported.
    • Must be able to work independently and maintain self-discipline in meeting job requirements.
    • Demonstrate the ability to bring new ideas to the team.
    • Must follow instructions, respond to management direction, and solicit feedback to improve performance.
    • Must possess impeccable time management skills and the ability to prioritize and plan work activities using time efficiently.
    • Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
    • This position requires the ability to be a strong team player and to work as part of a close knit group in an open environment and contribute to building a positive team spirit.
    • Ability to adapt to changes in the work environment manages competing demands and is able to deal with frequent change, delays or unexpected events.
    • Must be able to maintain regular and predictable attendance subject to the leave, PTO, and attendance policies.
    • Serves as a subject matter expert to properly train team members, evaluate training, and provide feedback on where expectations were met and not met.
    • Working knowledge of computers. Proficient in Microsoft Office Products: Word, Excel, Outlook and PowerPoint.
    • Automotive experience preferred, but not required.
    Apply Now
    HelpDesk Team Member

    Job Overview:

    The HelpDesk Team Member is responsible for responding to customer inquiries and resolving concerns with the TimeHighway program using a high level of customer service skills.  Most inquiries are submitted via email and the HelpDesk Team Member is responsible for staying within the 5 minute rule to respond to dealership emails.

    Hours will be 9a-6p PT.

    Responsibilities include, but are not limited to:

    • Responding to multiple simultaneous email requests from dealership personnel within 5 minutes.
    • Effectively handle phone calls and high volume of emails from customers who have questions or concerns.
    • Providing exemplary customer service to our accounts.
    • Provide first level of support for dealerships and either answer or facilitate the answering of questions or escalated issues in a timely manner.
    • Analyze information received, asking clarifying questions, researching, locating answers, and gather additional information necessary to complete the request or post for other teams. Test changes made to dealership set up.
    • Remain current on topics related to new program enhancements/features.
    • Remain current on topics related to all DMS Providers.
    • Request logins for new dealership associates.
    • Take incoming and make outgoing calls to dealerships to answer questions and address concerns.
    • Provide dealership associates answers to questions about the TimeHighway program.
    • Manage, research, complete, and reply to assigned tasks.
    • Ability to understand needs of individual dealerships, contact to review set up concerns, and implement solutions.
    • Pull service lists and schedule and waiter spreadsheets.
    • Update email templates and profiles with new Service Manager information.
    • Contributes to team effort by accomplishing related results as needed; processing assigned tasks and working closely with the Setup and Training Teams to ensure customer requests are completed in a timely manner.
    • Schedule reviews for new Service Managers.
    • Schedule training for new dealership personnel.
    • Schedule refresher training sessions for existing dealership personnel.
    • Share information with other team members on how concerns were resolved.
    • Post relevant information in Basecamp and Highrise.
    • Recommend dealership best practices.
    • Maintain constructive relationships with dealership personnel.
    • Bring any recurring inquiries/concerns to the HelpDesk Manager.
    • Test Development and Production updates and enhancements.
    • Participates in Saturday HelpDesk rotation.
    • Maintain land line and home office computer, keep virus scan and internet software up to date.
    • Participate in Saturday HelpDesk rotation.
    • Other responsibilities as requested.
    • Skills and Experience:

    • Ability to apply consulting strategies with other teams to enhance customer care initiatives.
    • Excellent communication, interpersonal, and organizational skills.  Speak effectively, clearly articulate thoughts, and provide clear responses.
    • Strong verbal and written communication skills.
    • Ability to build strong cross functional peer network.
    • Ability to manage work as part of a team.
    • Ability to work independently and maintain self-discipline in meeting job requirements.
    • Ability to analyze situations and take effective actions.
    • Demonstrate the ability to create new ideas.
    • Working knowledge of computers and general office productivity software.
    • Automotive experience is STRONGLY preferred, but not required.
    • Bachelor’s degree preferred, but not required.
    Apply Now
    Call Center Representative

    Join an enthusiastic group of professionals and gain valuable skills for the future. There will be no sales required; just conduct surveys for auto dealerships. We have flexible both part-time day and evening shifts available. This is the perfect job for students, homemakers or retirees.

    QUALIFICATIONS & EXPERIENCE

    • Applicant must have strong communication skills
    • Applicant must be positive, people-oriented and energetic with a great phone personality
    • Some computer and data entry experience preferred
    Affinitiv is an Equal Employment Opportunity employer.
    Apply Now

    No Jobs found for this location.Please search for another location.

    Account Director - Plano

    Affinitiv is looking for an Account Director to join our team. This position will be based remotely in Texas.

    In this role, you will be focused on creating, managing and nurturing partnerships with Affinitiv OEM clients. Through a blend of strategic and tactical work, you will learn your clients’ most pressing business issues to establish yourself as a trusted business advisor and identify consultative selling opportunities. We are looking for team members who are absolutely obsessed with delighting their clients.

    What You’ll Do

    • Provide strategic, proactive consultative services to your clients to ensure and increase utilization of all Affinitiv products and services
    • Identify and close selling opportunities
    • Regularly analyze the overall health of accounts and identify areas for improvement
    • Collaborate with clients to create custom programs or business initiatives that increase brand awareness and support both Affinitiv and clients’ business objectives
    • Continually promote a strong, positive Affinitiv presence within your clients’ business virtually and in person

    What We’re Looking For

    • Bachelor's Degree, preferably Marketing or Business
    • 5-7 years’ Account Management or Consultative selling experience, Automotive or Marketing Industry strongly preferred
    • Comfort with light travel throughout the territory
    • A proven ability to excel in a fast-paced environment and quick responsiveness
    • Strong self-directed project management skills, including prioritization and ability to multi-task
    • Experience with a CRM platform preferred

    What We Do

    Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

    It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

    Affinitiv is an Equal Employment Opportunity employer.

    Apply Now
    Account Director - Detroit

    Affinitiv is looking for an Account Director to join our team. This position will be based remotely in Detroit and report to our Director of OEM Programs.

    In this role, you will be focused on creating, managing and nurturing partnerships with Affinitiv OEM clients. Through a blend of strategic and tactical work, you will learn your clients’ most pressing business issues to establish yourself as a trusted business advisor and identify consultative selling opportunities. We are looking for team members who are absolutely obsessed with delighting their clients.

    What You’ll Do

    • Provide strategic, proactive consultative services to your clients to ensure and increase utilization of all Affinitiv products and services
    • Identify and close selling opportunities
    • Regularly analyze the overall health of accounts and identify areas for improvement
    • Collaborate with clients to create custom programs or business initiatives that increase brand awareness and support both Affinitiv and clients’ business objectives
    • Continually promote a strong, positive Affinitiv presence within your clients’ business virtually and in person

    What We’re Looking For

    • Bachelor's Degree, preferably Marketing or Business
    • 5-7 years’ Account Management or Consultative selling experience, Automotive Industry Experience required
    • Comfort with light travel throughout the territory
    • A proven ability to excel in a fast-paced environment and quick responsiveness
    • Strong self-directed project management skills, including prioritization and ability to multi-task
    • Experience with a CRM platform preferred

    What We Do

    Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

    It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

    Affinitiv is an Equal Employment Opportunity employer.

    Apply Now

    OFFICE LOCATIONS

    • MASON, OH
      4680 Parkway Drive, Suite 202
      Mason OH, 45040

      COSTA MESA, CA
      575 Anton Boulevard, Suite 700
      Costa Mesa, CA 92626

      LONG GROVE, IL
      3 Corporate Drive, Suite 160
      Long Grove, IL 60047

      CALABASAS, CA
      26025 Mureau Road
      Calabasas, CA 91302

      GLENDORA, CA
      2011 E Financial Way
      Glendora, CA 91741

      HYDERABAD, INDIA
      SLN Terminus, 6th Floor, Suite #100
      Jayabheri Enclave, Miyapur road, Gachibowli
      Hyderabad, TG 500032

    CONNECT

    Affinitiv brings four leading companies together into a single powerful platform. For existing customers with questions about our new company, please contact your account manager.