careers page

JOIN OUR TEAM!

Our goal is to help our clients achieve new heights. At Affinitiv it’s our people who make that happen. We’re always looking for new talent who align with our vision and core values.

 

OUR MISSION & VISION

At Affinitiv, we partner with our clients to build connected customers for life through agility and data-driven technology solutions.

 

OUR CORE VALUES

Affinitiv_CoreValues

Our company offers competitive compensation, comprehensive benefits, and state-of-the-art technology. Are you ready for the challenge?

 

 

CURRENT OPPORTUNITIES:

Print & Finishing Technician

Affinitiv is looking for an experienced full-time Print & Finishing Technician (P&F Tech) for second shift (1:30 pm – 10:00 pm) in our Calabasas, CA facility. P&F Tech will be responsible for running assigned equipment, meeting daily targets and maintaining quality of printing product.

What You Get To Do:

  • Printing - format Xerox Igen 3 & 4; clean and maintain equipment to meet quality standards; trouble shoot using proper tools and techniques; proofread product; and verify correct quality and quantity
  • Cutting – verify accuracy of all specifications; use proper program for cutting; and verify dealer and account samples are correct
  • Folding – verify accuracy of all specifications; fold jobs and place them in proper staging area
  • Inserting – verify accuracy of all specifications; log work order specifications; file work orders in proper accounts

What You Need to Succeed:

  • Prior experience in Printing and Folding is required (preferably 2-3 years)
  • Experience with Xerox Igen 3 and/or 4 is a plus
  • High School diploma is required; Xerox certification is preferred
  • Ability to communicate effectively (verbal and written)
  • Must follow procedures, identify and escalate issues, multi-task and meet target deadlines
  • Availability to work the second shift (1:30 pm – 10 pm Monday through Friday) and be available for occasional work on weekends
  • Must be able to work independently and as part of a team, with minimal supervision

Additional Requirements

  • Physical - lifting up to 40 lbs, some bending and prolonged standing
  • Pre-employment background check and drug testing is required for all candidates being considered for this position.

NO SEARCH FIRMS PLEASE.

Affinitiv is an Equal Employment Opportunity Employer.

Apply Now
Director of Sales Training

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as the Director of Sales Training in our new Chicago office in the Loop! This person will be charged with meeting the training needs of our sales organization and be reporting to the Vice President of Sales Operations.  The ideal candidate will be someone who works extremely well in a fast paced dynamic environment and can both set the training strategy and execute on it.

Role will include:

  • Design and lead training for our sales organization training, including new hires, product training and effective sales techniques
  • Create the onboarding plan for new sales reps
  • Design and roll out Litmos LMS
  • Partner with both Marketing and Sales teams to ensure priorities are being met
  • Ensure training programs are aligned with company and sales team goals
  • Evaluate and implement tools and processes that improve the quality and efficiency of training
  • Implement and manage on-going feedback with the sales team and field sales team to drive continuous improvement of training materials and programs
  • Travel up to 25%

 We are looking for:

  • Bachelor’s degree 5+ years training experience, preferably within a business-to-business sales environment
  • Proven ability to drive change within a sales organization to meet evolving business needs
  • Skilled, Innovative, and Technically savvy individual
  • Strong organizational and project management skills
  • Great team player with the willingness to jump in wherever needed
  • Experience with Salesforce or similar CRM

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

Affinitiv is an Equal Employment Opportunity Employer.

 

Apply Now
Inside Sales Representative

Affinitiv is looking for a driven, confident and energetic full-time Inside Sales Representative for our Chicago, IL location who enjoys prospecting clients, building relationships and making money. A successful Inside Sales Representative will leverage their excellent communication, sales and product knowledge skills to generate revenue through telephone sales of Affinitiv Products.

What You Get To Do:

  • Prospect clients by calling automotive dealerships to identify the Service Manager and/or General Manager contact, setting up appointments, and sending out follow-up emails.
  • Consultative selling approach to ensure the needs of the client are met.
  • Close sales by building relationships, overcoming objections and skillfully influencing clients to make buying decisions.
  • Follow-through on each order by receiving a completed order form, reviewing it for accuracy and submitting it for processing.
  • Follow-up with clients on cancelled orders and set expectations for future calls.

What You Need to Succeed:

  • Prior experience in a fast-paced sales environment involving telephone sales and cold calling.
  • Competitive spirit and a relentless drive to succeed (if the company makes money, you make money!).
  • Confidence to overcome sales objections and utilize proven sales closing techniques.
  • Self-motivated, quick to learn and apply new product information, systems and techniques.
  • Excellent communication and relationship-building skills.
  • Perseverance, integrity, reliability and professional demeanor.
  • Attention to detail, follow-through, and ability to prioritize your time.
  • Salesforce or other CRM usage experience.
  • Must have a High School Diploma; some college work is a plus.

Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers and dealers to produce, manage, measure and optimize multi-channel communications. Our partners include the strongest automotive brands in the world such as Lexus, Acura, Porsche, Kia, BMW, Audi and many others. Affinitiv offers competitive compensation and sales incentives, a comprehensive benefits package, a casual and employee-friendly work environment, and more.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Client Care Specialist

Affinitiv is looking for a Client Care Specialist to join our team. This position will be based in our downtown Chicago office.

In this role you will be a proactive, consultative partner to our OEM clients. Your goal is to provide superior client support and product fulfillment in order to maintain positive client relationships and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our clients build their business.

What You’ll Do

  • Maintain monthly contact with Clients to review product set up, evaluate potential changes, address concerns and learn their business
  • Oversee and drive the product fulfillment process including set up, processing change requests, coordinating with internal departments as needed and following up on all client requests
  • Promote prompt issue resolution with accurate & timely follow up to inquiries
  • Provide support to and build relationships with Affinitiv sales force, work together to coordinate client follow up, product fulfillment and customer support

What We’re Looking For

  • Minimum 2 years in a Customer Service, CRM experience preferred
  • Some college preferred
  • Consultative selling experience and comfort working to assigned goals
  • Ability to work independently with minimum supervision and as part of a team
  • Excellent written and verbal communication skills
  • Ability to deliver high quality results in a deadline driven environment
  • High attention to detail

What We Do

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

Affinitiv is an Equal Employment Opportunity employer.

Apply Now

No Jobs found for this location.Please search for another location.

Business Development Manager (BDM) - Miami, Florida

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as a Business Development Manager (BDM) with our Field Sales team. As a BDM, you will manage and expand existing dealership relationships and grow our dealership base within your assigned territory.

As a BDM you will:

  • Retain customers by providing proactive consultative services and ensure usage of and increase utilization of all Affinitiv products and services
  • Regularly analyze the overall health of clients, identifying areas for improvement and new opportunities for leverage Affinitiv products
  • Grow your customer base, upselling and finding new business opportunities
  • Understand your market which includes knowing the number of franchises and independent dealerships in your territory, prospecting new customers, and know the competition & be aware of their penetration in your marketplace. Learn the dealership association groups in your territory
  • Have excellent knowledge of all Affinitiv solutions
  • Follow necessary processes using NetSuite and Salesforce.com

What We’re Looking For

  • 2+ years of sales experience, automotive experience helpful
  • Consultative sales approach, outstanding account management and ability to build strong relationships
  • Self-starter with great time management as you’re accountable for your own schedule and managing your time
  • Goal and sales oriented
  • Passion for the business and industry
  • Ability to travel as much as needed for your territory

Affinitiv is an Equal Employment Opportunity employer

 

Apply Now
Business Development Manager (BDM) - Sacramento

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

Come join Affinitiv as a Business Development Manager (BDM) with our Field Sales team. As a BDM, you will manage and expand existing dealership relationships and grow our dealership base within your assigned territory.

As a BDM you will:

  • Retain customers by providing proactive consultative services and ensure usage of and increase utilization of all Affinitiv products and services
  • Regularly analyze the overall health of clients, identifying areas for improvement and new opportunities for leverage Affinitiv products
  • Grow your customer base, upselling and finding new business opportunities
  • Understand your market which includes knowing the number of franchises and independent dealerships in your territory, prospecting new customers, and know the competition & be aware of their penetration in your marketplace. Learn the dealership association groups in your territory
  • Have excellent knowledge of all Affinitiv solutions
  • Follow necessary processes using NetSuite and Salesforce.com

What We’re Looking For

  • 2+ years of sales experience, automotive experience helpful
  • Consultative sales approach, outstanding account management and ability to build strong relationships
  • Self-starter with great time management as you’re accountable for your own schedule and managing your time
  • Goal and sales oriented
  • Passion for the business and industry
  • Ability to travel as much as needed for your territory

Affinitiv is an Equal Employment Opportunity employer

Apply Now
Business Development Manager (BDM) - New Jersey -South

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as a Business Development Manager (BDM) with our Field Sales team. As a BDM, you will manage and expand existing dealership relationships and grow our dealership base within your assigned territory.

As a BDM you will:

  • Retain customers by providing proactive consultative services and ensure usage of and increase utilization of all Affinitiv products and services
  • Regularly analyze the overall health of clients, identifying areas for improvement and new opportunities for leverage Affinitiv products
  • Grow your customer base, upselling and finding new business opportunities
  • Understand your market which includes knowing the number of franchises and independent dealerships in your territory, prospecting new customers, and know the competition & be aware of their penetration in your marketplace. Learn the dealership association groups in your territory
  • Have excellent knowledge of all Affinitiv solutions
  • Follow necessary processes using NetSuite and Salesforce.com

What We’re Looking For

  • 2+ years of sales experience, automotive experience helpful
  • Consultative sales approach, outstanding account management and ability to build strong relationships
  • Self-starter with great time management as you’re accountable for your own schedule and managing your time
  • Goal and sales oriented
  • Passion for the business and industry
  • Ability to travel as much as needed for your territory

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Business Development Manager (BDM) - Atlanta - South

Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life.

It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization.

Come join Affinitiv as a Business Development Manager (BDM) with our Field Sales team. As a BDM, you will manage and expand existing dealership relationships and grow our dealership base within your assigned territory.

As a BDM you will:

  • Retain customers by providing proactive consultative services and ensure usage of and increase utilization of all Affinitiv products and services
  • Regularly analyze the overall health of clients, identifying areas for improvement and new opportunities for leverage Affinitiv products
  • Grow your customer base, upselling and finding new business opportunities
  • Understand your market which includes knowing the number of franchises and independent dealerships in your territory, prospecting new customers, and know the competition & be aware of their penetration in your marketplace. Learn the dealership association groups in your territory
  • Have excellent knowledge of all Affinitiv solutions
  • Follow necessary processes using NetSuite and Salesforce.com

What We’re Looking For

  • 2+ years of sales experience, automotive experience helpful
  • Consultative sales approach, outstanding account management and ability to build strong relationships
  • Self-starter with great time management as you’re accountable for your own schedule and managing your time
  • Goal and sales oriented
  • Passion for the business and industry
  • Ability to travel as much as needed for your territory

Affinitiv is an Equal Employment Opportunity employer.

Apply Now
Account Associate Email Marketing
Affinitiv is changing the conversation in automotive marketing technology. Our unique combination of predictive analytics, integrated technology and in-field experts helps OEMs and dealers make informed decisions to retain customers, build loyalty, and drive sales. With our new approach, we are helping our partners create connected customers for life. It is a unique and exciting time to join Affinitiv! We were formed in 2016 through the merger of four market leading companies: DPS, Peak Performance, OneCommand and TimeHighway.com. We are seeking eager individuals to join our dynamic atmosphere and help shape the future of our organization. Come join Affinitiv as an Account Associate with the Email Marketing team!

What you’ll do:

  • Manage multiple (up to fifty) client accounts as their “Go to” Email Marketing Guru
  • Generate performance reports from the application and present them to the clients
  • Record information from clients regarding marketing campaigns and coordinate the build and launch of campaigns
  • Work to reach the Digital Marketing Team’s weekly/monthly goals
  • Develop and promote campaign ideas and advertising plans to clients
  • Work with external sales staff to coordinate multi-channeled marketing communications
  • Website troubleshooting and support for both the company’s clients and external sales team
  • Ensure all content submitted within the applications follow OEM guidelines and are fully functional

What we’re looking for:

  • 1-3 years’ experience working in Digital Communications, Customer Service, Marketing, Advertising, Graphic Design, or Web Development
  • HTML/CSS intermediate level experience required
  • Strong time management & organizational skills required
  • Ability to manage heavy workloads
  • Strong understanding of the English language
  • Bachelor’s Degree in Business, Marketing/Advertising, Graphic Design, or I.T.
  • Adobe Creative Suite expert level experience required
  • Automotive or Automotive Industry knowledge and/or experience are a plus
Affinitiv is an Equal Employment Opportunity Employer.
Apply Now
Training Representative

Job Overview:

The Training Representative is responsible for researching current and new accounts and trains the dealership personnel on utilizing the various tools in TimeHighway to enhance the way the service department does business. A consultative approach is warranted as Fixed Operations Directors and Service Managers will often ask for input on how to improve their business. This position works closely with other departments to establish timelines for setup changes, researching requests, and follow up with the dealership. In addition to providing dealership training, the Training Representative is responsible for training new TimeHighway associates on both service department functions and the TimeHighway program. Training Representatives are responsible for maintaining positive relationships with dealership personnel and TimeHighway associates.

This position is remote with east coast or Midwest location preferred. Hours will be 9a-6p ET.

Responsibilities include, but are not limited to:

  • Provide quality training for attendees with varying levels of automotive experience.
  • Coordinate webinar meetings to promptly start 15 minutes prior with invites sent before 8:00am (Eastern Time) to all attendees. Review all upcoming training sessions to be ready for possible conflicts.
  • Research dealership accounts to provide customized consultative training based on the attendee’s position and duties.
  • Create a positive training climate for trainees – reassure attendees throughout each session and work on buy- in tailored to the attendee’s position and job duties.
  • Manage and report on the attendance and demeanor of attendees.
  • Maintain the Training and Support Installation Spreadsheet to ensure successful implementation of new accounts.
  • Assist with new account follow-up calls and ongoing support calls to solidify relationships and ensure each dealership’s success.
  • Contribute to existing and future knowledge to ongoing training materials.
  • Remain current on topics related to all DMS Providers and to new program enhancements/features.
  • Ability to understand needs of individual dealerships, contact to review set up concerns, and implement solutions.
  • Work with other team members to ensure high standards of quality.
  • Report software issues for the team to duplicate and test the Development site when new code is released.
  • Prepare and deliver Training Bursts for TimeHighway associates on various topics.
  • Participates in Saturday HelpDesk rotation.
  • Other responsibilities as requested.

Skills and Experience:

  • Speak effectively in large groups, clearly articulate thoughts, and provide clear responses.
  • Requires strong verbal and written communication skills, ability to communicate ideas in persuasive manner, creative, flexible and driven to achieve results.
  • Ability to analyze situations and take effective actions.
  • Employ problem solving to address complex issues.
  • Ability to work in teams, both supporting others and being supported.
  • Must be able to work independently and maintain self-discipline in meeting job requirements.
  • Demonstrate the ability to bring new ideas to the team.
  • Must follow instructions, respond to management direction, and solicit feedback to improve performance.
  • Must possess impeccable time management skills and the ability to prioritize and plan work activities using time efficiently.
  • Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • This position requires the ability to be a strong team player and to work as part of a close knit group in an open environment and contribute to building a positive team spirit.
  • Ability to adapt to changes in the work environment manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Must be able to maintain regular and predictable attendance subject to the leave, PTO, and attendance policies.
  • Serves as a subject matter expert to properly train team members, evaluate training, and provide feedback on where expectations were met and not met.
  • Working knowledge of computers. Proficient in Microsoft Office Products: Word, Excel, Outlook and PowerPoint.
  • Automotive experience preferred, but not required.
Apply Now
HelpDesk Team Member

Job Overview:

The HelpDesk Team Member is responsible for responding to customer inquiries and resolving concerns with the TimeHighway program using a high level of customer service skills.  Most inquiries are submitted via email and the HelpDesk Team Member is responsible for staying within the 5 minute rule to respond to dealership emails.

Hours will be 9a-6p PT.

Responsibilities include, but are not limited to:

  • Responding to multiple simultaneous email requests from dealership personnel within 5 minutes.
  • Effectively handle phone calls and high volume of emails from customers who have questions or concerns.
  • Providing exemplary customer service to our accounts.
  • Provide first level of support for dealerships and either answer or facilitate the answering of questions or escalated issues in a timely manner.
  • Analyze information received, asking clarifying questions, researching, locating answers, and gather additional information necessary to complete the request or post for other teams. Test changes made to dealership set up.
  • Remain current on topics related to new program enhancements/features.
  • Remain current on topics related to all DMS Providers.
  • Request logins for new dealership associates.
  • Take incoming and make outgoing calls to dealerships to answer questions and address concerns.
  • Provide dealership associates answers to questions about the TimeHighway program.
  • Manage, research, complete, and reply to assigned tasks.
  • Ability to understand needs of individual dealerships, contact to review set up concerns, and implement solutions.
  • Pull service lists and schedule and waiter spreadsheets.
  • Update email templates and profiles with new Service Manager information.
  • Contributes to team effort by accomplishing related results as needed; processing assigned tasks and working closely with the Setup and Training Teams to ensure customer requests are completed in a timely manner.
  • Schedule reviews for new Service Managers.
  • Schedule training for new dealership personnel.
  • Schedule refresher training sessions for existing dealership personnel.
  • Share information with other team members on how concerns were resolved.
  • Post relevant information in Basecamp and Highrise.
  • Recommend dealership best practices.
  • Maintain constructive relationships with dealership personnel.
  • Bring any recurring inquiries/concerns to the HelpDesk Manager.
  • Test Development and Production updates and enhancements.
  • Participates in Saturday HelpDesk rotation.
  • Maintain land line and home office computer, keep virus scan and internet software up to date.
  • Participate in Saturday HelpDesk rotation.
  • Other responsibilities as requested.
  • Skills and Experience:

  • Ability to apply consulting strategies with other teams to enhance customer care initiatives.
  • Excellent communication, interpersonal, and organizational skills.  Speak effectively, clearly articulate thoughts, and provide clear responses.
  • Strong verbal and written communication skills.
  • Ability to build strong cross functional peer network.
  • Ability to manage work as part of a team.
  • Ability to work independently and maintain self-discipline in meeting job requirements.
  • Ability to analyze situations and take effective actions.
  • Demonstrate the ability to create new ideas.
  • Working knowledge of computers and general office productivity software.
  • Automotive experience is STRONGLY preferred, but not required.
  • Bachelor’s degree preferred, but not required.
Apply Now
Call Center Representative

Join an enthusiastic group of professionals and gain valuable skills for the future. There will be no sales required; just conduct surveys for auto dealerships. We have flexible both part-time day and evening shifts available. This is the perfect job for students, homemakers or retirees.

QUALIFICATIONS & EXPERIENCE

  • Applicant must have strong communication skills
  • Applicant must be positive, people-oriented and energetic with a great phone personality
  • Some computer and data entry experience preferred
Affinitiv is an Equal Employment Opportunity employer.
Apply Now

No Jobs found for this location.Please search for another location.

No Jobs found for this location.Please search for another location.

OFFICE LOCATIONS

  • MASON, OH
    4680 Parkway Drive, Suite 202
    Mason OH, 45040

    COSTA MESA, CA
    575 Anton Boulevard, Suite 700
    Costa Mesa, CA 92626

    LONG GROVE, IL
    Corporate Drive, Suite 160
    Long Grove, IL 60047

    CALABASAS, CA
    26025 Mureau Road
    Calabasas, CA 91302

    GLENDORA, CA
    2011 E Financial Way
    Glendora, CA 91741

    HYDERABAD, INDIA
    SLN Terminus, 6th Floor, Suite #100
    Jayabheri Enclave, Miyapur road, Gachibowli
    Hyderabad, TG 500032

CONNECT

Affinitiv brings four leading companies together into a single powerful platform. For existing customers with questions about our new company, please contact your account manager.